Front Office Supervisor - Saudi National

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• The Front Office Supervisor is required at all times to set a high example in regards to punctuality, appearance, attitude, leadership, guest relations, observance of hotel policies and procedures, loyalty to management, and interdepartmental cooperation.
• To use discretion and tact when dealing with guest problems or complaints in an efficient and professional manner without detriment to the hotel and its reputation.
• To advise the FOM of any matters relating to guests, their welfare, and behavior as considered desirable for various reasons.
• Ensuring all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
• Attend to all guest complaints immediately and initiate follow-up. It is imperative that all guest complaints are dealt with promptly in order to attain guest satisfaction and the protection of the hotel's interest.
• In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident, theft, complaints, etc.
• Ensure maximum safety for guests, patrons, and employees during emergencies. The protection of the hotel's interests must be the major concern.
• To be fully trained in emergency procedures and to assist in carrying out any practice drills.
• Make regular rounds of the hotel to ensure smooth operations in all areas.
• Supervision of Front Desk colleagues, assisting in check-in and check-outs.
• Perform any other related duties assigned to him/her by the FOM.
• An unbiased report must be sent to all concerned at the completion of the shift.
• The Front Desk Supervisor is responsible for the smooth operation of the hotel. He/She must make decisions on all matters involving guest contact with hotel colleagues.

Your experience and skills include:

• Proficient in English (verbal & written).
• Must be a Saudi national.
• Knowledge of Front Office systems.
• Minimum of two years previous Front Office experience.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.
• Excellent written and verbal interpersonal and communication skills.
• Must be a strong team player with proven leadership, development, and delegating skills.
• Highest guest service skills, talent, and knowledge with the vision and ability to lead employees to excellence.
• Constant standing and walking throughout the shift.

Additional Information

Your team and working environment: In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture. Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.