Fulfillment Center Associate

Job description / Role

Fulfillment Center Associate - Level Shoes

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

• The Logistic QHSE officer is the Representative for the Quality, Health & Safety and Environment Management System (QHSE).
• He/She must possess excellent interpersonal skills that are in line with the position.
• Should be Initiative, entrepreneur, team player and constructive player.
• He/she organizes Management Review Meetings and coordinates the activities required to meet quality standards.
• He/she monitors and advises on the performance of the Quality, Health & Safety and Environment Management System and produces data and report on performance, measuring against set indicators.
• He/ she develops, maintain customer focus and controls specific procedures.
• He/she is involved in training and supervisory coaching for the new staff in the field of Quality.
• Representative for QHSE Management system based on ISO 9001, ISO 45001 and ISO 14001 standards
• Manage the Quality, Health & Safety and Environmental Management system and certification requirements of the company while assuming the role of Management Representative (MR).
• Developing & Implementation of operational procedures for the logistics department in line with the standard requirements.
• Leading the Quality team to ensure quality, Health & Safety and Environmental management and customer service function of the logistics department is completed
• Set up Logistics KPI instruments for all functions
• Collate and analyse the logistics operations performance results.
• Identify relevant quality-related training needs and plan training
• Ensure procedures are properly understood, carried out and evaluated
• Take initiative for identifying areas of improvement and working with management to resolve problems that arise
• Conduct regular audits to ensure all procedures are followed and adhered to.
• Interface between the warehouse and customers to ensure customer satisfaction.
• Excellent communication at all levels across all Companies and Divisions.
• Close analysis, promotion and identification of areas for improvement within Logistics QHSE Management system.
• Regular management information and accurate reporting
• Analysing and presentation of reports for yearly management review or as required.
• Monitoring performance levels through K.P.I's
• Coordination with warehouse management and Human resources for staff training.
• To regularly provide feedback to team members on their performances
• Ensure an efficient system to report damage to equipment fixtures and fittings, which could be a health or safety hazard

Requirements

• Ensure and effective system for reporting accidents, failures, non-conformances and implementation of corrective actions
• Follow up on all audit requirements and schedules
• Review, identify irregularities, develop and improve the existing department processes and procedures.
• Customer Focus
• Build and maintain customer relationships
• Maintain high standard of customer service.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.