General Manager

Job description / Role

Fairmont Hotels & Resorts is a global hotel brand offering and experiences in places of . Be an ambassador for the brand and your hotel as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel offers unmatched hospitality throughout the ultimate exclusive hotel experience with Fairmont Gold, where our discerning guests have the privilege of choosing their rooms showcasing unrivaled views of either the Kaaba, Haram or to The Holy City of Makkah. A captivating view of Masjid Al Haram and Kaaba and a passion for uncompromising service combine to create an experience that is exquisite and truly unforgettable in the Fairmont Royal Floor, where all the service and luxury synonymous to the Fairmont name go yet another step further. Experience a peaceful residential experience with luxury hotel services at our newly opened Fairmont Residences. Located within the Makkah Clock Royal Tower, A Fairmont Hotel, the residences offer the ultimate in convenience and luxury, coupled with magnificent views of the Kaaba and the Holy city. Designed with comfort in mind, the spacious residences are a perfect home for pilgrims and families who desire to enjoy the serenity of the Holy City from their rooms.

Summary of Responsibilities:
Reporting to the Vice President of Operations, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Responsible for the overall management and strategic direction of the hotel
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedural implementation
• Direct the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Actively involved in various industry and community initiatives
• Act as spokesperson for the hotel and an ambassador for the Fairmont Brand
• Ensure that monthly financial outlooks for all departments are on time, on target and accurate
• Ensure full compliance to hotel operating controls
• Actively involved in the recruitment process of senior leadership positions within the hotel
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

Qualifications:
• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive hotel operations experience required
• Knowledge of the market
• Fluent in Arabic & English
• Demonstrated knowledge of budget planning and financial controls required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please insert verbiage around hotel's ability to support visas/ work permits

Apply Today: Whether you’re launching your career or seeking meaningful employment.

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests