General Manager - Regional Start Up

Alcon Maddox

Riyadh, Saudi Arabia

Ref: SP641-01

Job description / Role

Employment: Full Time

Alcon Maddox are proud to represent the region’s leading online gifting marketplace. They are a team of ambitious humans fueled by their purpose to make the world a happier place, one gift at a time. They live in 8 countries and 21 cities across the region, and they are just getting started!

We are looking for an exceptional General Manager to lead the team in the company’s largest market. As KSA GM, you will be responsible for driving growth and helping the business achieve its overall commercial objectives in KSA.

We are seeking a strong people leader who is agile, highly entrepreneurial with a deep understanding of the KSA market and its customer base. You will be expected to develop and execute a strategy for the company’s growth in KSA that will position it strategically as the go-to gifting brand that people love. Be a member of a high-performing, rapidly growing team who are working to deliver life-enhancing products and services to their customers.


• Build the company’s vision and strategy for KSA, set monthly/quarterly team objectives
• Own KSA’s P&L and be responsible for achieving growth and burn/profitability targets
• Identify new opportunities for growth (new customer segments, new markets, new verticals) and set action plans to go after such opportunities
• Build key partnerships in an effort of opening new opportunities to grow and build awareness
• Identify opportunities to improve quality and reliability of the operations across all cities in KSA
• Identify top merchant partners to onboard onto the platform and support Category Management team accordingly
• Lead cross-functional team alignment to make internal and external operations more efficient and scalable
• Represent and be the spokesperson for the business in all meetings/interactions with merchant partners, government officials, strategic partners and other key stakeholders in KSA
• Motivate the KSA team around the company’s mission and values and ensure that the various teams perform against their goals and objectives
• Own colleague engagement and continuously improve retention rate by building an amazing environment for colleagues to thrive and grow in
• Champion the values and culture and ensure that they are lived at every level of the KSA organization


• Bachelor's degree from a reputable university, a master’s degree / MBA is a plus
• 5+ years’ experience in regional startups or technology companies having led large teams
• Strong commercial and business acumen with a solid understanding of key business functions such as finance and marketing
• Demonstrated leadership skills, both in building teams and being a strong stakeholder management
• Strategic thinker with strong commercial acumen and a strong analytical approach
• Ability and willingness to operate at all levels (big picture and small details) supporting his/her team as needed. No task is beneath him/her
• Passionately data and numbers driven. This is a must!
• Unbelievable customer obsession and customer centric approach to problem solving
• A hands-on, “can do” attitude, and a drive for outcome focused performance
• Excellent communicator, fluent in both Arabic and English
• Must be based in Riyadh or flexible to relocate to Riyadh

About the Company

Alcon Maddox was born in early 2019 out of the experience of our founder, Richard Richie.

He witnessed first-hand how technology companies, regardless of commercial maturity, struggled to source and retain high calibre sales leadership.

The Alcon Maddox mission is simple, we match great people with great companies so that great things happen.

We work as a true partner to our clients, rather than simply accept a vacancy profile and flood clients with potential candidates. We aim to develop a greater understanding of our customer’s business, consult on the vacancy and support role design, and then engage our unique Talent Targeting System that identifies and nurtures the most valuable candidates in the market, to provide a high-quality pool of qualified candidates.

Our vision is to continually challenge the way that quality talent is sourced and developed, driving improved commercial performance globally.

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