General Services Manager

Job description / Role

The Service Manager main responsibility is to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures.
This professional is responsible to enable value for customers through services.

The General Service Manager’s common responsibilities are:

- Set up the new camp accommodation in a remote area in Saudi Arabia
- knowledge in Logistics
- Oversee and guide all activities of the Service team.
- Coordinate SLA creations. (through Interaction with the business team).
- Ensure team follows best practices and maintain service level agreements.
- Monitors department issues and client complaints.
- Develop problem management and service improvement plans.
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
- Offer customer service.
- Maintain customer relationships.

Requirements

Core competencies of the Service Manager are identifiable in two main skill sets:

- Business Competences.
* Strategic thinking.
* Business analysis.
* Effective Delegation.
* Managing risks.
* Prioritization & Time Management.
* Clear Communication.
* Business Relationship Management.

- Technical Competencies.
* Broad technical understanding.
* Service Level Management.
* Service Engineering.
* Customer Focus.

About the Company

Established in 1984

TRS works around the world finding and connecting the best talent with businesses and organisations that: design, build, operate, maintain or support the production of goods and services for a variety of industry sectors covering; oil, gas, chemicals, infrastructure, life sciences, manufacturing, mining, power, renewable energy and public sector.