Group Cedit Manager - (Saudi National)

Job description / Role

Group credit Manager (Saudis)

At Fairmont Hotels & Resorts, our financial operations thrive with the commitment of colleagues who model our values of Respect, Integrity, Teamwork and Empowerment. Showcase your numerical, organizational and service strengths as Group credit Manager, where your attention to detail will ensure that hotels achieves optimum performance and achieves the required credit targets.

Hotel Overview:

- Makkah clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Summary of Responsibilities:

Reporting to cluster Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

- Manage relations with collection agencies.
- Manage relations with credit reporting agencies.
- Manage relations with credit insurance providers. Manage relations with the sales department.
- Manage all account queries and disputes.
- Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.
- Daily review of Accounts Receivable ledger and monitor incoming payment.
- Responsible for Ageing of Debtors and maintaining the same under control.
- Responsible for compiling all group billing. Focus on minimizing the AR outstanding balance.
- Responsible for maintaining the debtor's ledger with regular review of the aged accounts. Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after coordinating with the PMS vendor.
- Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
- Review the AR Aging report on a daily basis. Review the Guest Ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed. Administer credit processes and policies for other departments in the hotel.
- Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.
- Ensure the timely credit collections of all outstanding payments.
- Follow up on all overdue accounts and send to debt collectors, as required.
- Monitor any unallocated payments from customers and apply the same with future bills.
- Monitor credit limits of all outstanding accounts. check and verify that all open Paymaster accounts were justified and should comply with company's policy and procedure.
- Ensure that all credit applications properly documented approved by the management and are based on hotel's policy and procedure.
- Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.
- Respond and resolve customer queries. Reconcile all unpaid and short paid aged accounts.
- Reserve for doubtful accounts is maintained in accordance with company policy and the bad debt reserve report is in agreement with the G/L. Assign AR number to the approved accounts.
- Assign credit limit to the approved accounts.
- Black list accounts which are defaulters. Ensure compliance on Payment card Industry (PcI) policy.
- Scrutinising all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts and referring delinquent accounts to a collection agency.
- Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / time lines.
- Supervise Accounts Assistants regarding accurate and timely billing, processing of credit card inquiries and charge backs, billing of FIT accounts, processing of advance deposits and advance deposit refunds.
- Schedule and precedes the monthly credit meetings.
- Properly motivate the credit and collections staff.
- Accept or reject the staff's credit recommendations
- Personally investigate the largest customer credit applications
- Personally visit the largest customers to establish relations
- Reviewing credit/Accounts Receivable operation and recommending/implementing improvements.
- Work with the Director of Finance & Business Support to build effective working relationships with internal and external customers.
- Other special duties as and when assigned by the cluster Director of Finance & Business Support.

Requirements

Qualifications:

- Minimum 5 years' experience in a similar role or supervisory experience in credit and collections, preferably in a high volume hospitality environment.
- High School Graduate or Master of commerce or BS in Accounting preferred. Bachelor's Degree in Accounting, Finance, Business Administration or equivalent certification.
- Proficiency with MS Office (Excel / Word) and experience with PMS like Opera, Room master, Protel, Visual One, Delphi, Sun Finance, Oracle Finance, SAP etc.
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others are essential
- International experience an asset
- Energetic, enthusiastic, self-motivated and a charismatic team player

Visa Requirements:

Candidate selection will be based on visa availability at Makkah clock Royal Tower, A Fairmont Hotel. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Fairmont Makkah:

Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Makkah clock Royal Tower-A Fairmont Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:

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ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests