Guest Experience Assistant Manager

Job description / Role

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Main Tasks and Responsibilities:

• The ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Work harmoniously and professionally with co-workers and supervisors.
• Pre- and follow up and shadow high return guests.
• Assist to lead, train, motivate and develop the team for success, cultivating a strong culture. Conduct weekly departmental meetings to discuss challenges and opportunities.
• Prepare for and manage our many VIPs, return guests and group business.
• The ability to oversee the day-to-day operations of the Guest Experience Department, which includes front and back of the house.
• Passionate about engaging with guests, exceeding their expectations, and managing their feedback.
• Involved in all guest-related issues and be creative of new product and service providing.
• Look for new/innovative ways to provide anticipatory service.
• Coordinate among all departments for seamless execution of service.
• Coordinate correspondence with guests pre and post stay.
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.
• Provides Crunch Team assistance throughout the hotel.

Confidentiality:

Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company, guests, and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests, and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

About the Company

Soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.