Guest Experience Manager

Job description / Role

If you have a bubbly personality & love to spend time meeting new people from all over the world then this is the job for you!

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- You will be in charge of enrolling guests to the loyalty program (ALL)
- You will be responsible of getting positive reviews from happy guests (primary Google)
- In case of issues, you'll be in charge of resolving them
- Consistently offer professional, friendly and engaging service.
- Greet all guests as they enter and exit the hotel while ensuring service standards are followed.
- Make sure no guest is left unattended; you must be in touch with all.
- Be an Ambassador for the hotel at all time, encouraging guests to come back.
- Engage in conversation with first time visitors and offering directions as required.
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- Use a positive and clear speaking voice, address the guest by name if you know it.
- Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel's lay-out, activities taking place and local attractions.
- To follow department policies, procedures and service standards
- Be familiar with the entire hotel's operations in order to assist guests at all time.

Requirements

Your experience and skills include:
- Previous guest service experience required.
- Must possess a professional and perfect presentation.
- Must possess outstanding guest services skills and sophisticated verbal communication skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible and reliable.
- Confidence in dealing with guests
- Bubbly personality
- Ability to stand for long hours
- Can speak perfect English & Arabic

P.S. Must be either a Saudi national or have a valid transferable residency visa.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.