Head Butler

Job description / Role

Company description

Raffles & Fairmont The Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort with 361 rooms, eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards in sustainable development, positioned on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job description

Raffles The Red Sea, located in the picturesque coastal town of Umluj, Saudi Arabia, is seeking an exceptional Head Butler to lead our esteemed butler team. As the Head Butler, you will be responsible for ensuring the highest standards of personalized service and guest satisfaction in our luxurious resort.

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction
• Develop and implement standard operating procedures for the butler department
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement
• Coordinate with other departments to ensure all guest requests and preferences are met
• Personally attend to VIP guests and handle special requests
• Manage butler schedules, assignments, and workload distribution
• Conduct regular quality checks and audits to maintain service standards
• Handle guest feedback and complaints promptly and professionally
• Manage inventory and supplies for the butler department
• Stay updated on industry trends and implement innovative service concepts
• Ensure compliance with all hotel policies, procedures, and safety regulations

Qualifications

• Minimum 7-10 years of experience in luxury hospitality, with at least 3-5 years in a senior butler or leadership role
• Proven track record of managing a team of butlers in a high-end hotel or resort
• Bachelor's degree in Hospitality Management or related field (preferred)
• Professional butler certification from a recognized institution (e.g., The International Butler Academy)
• Exceptional interpersonal and communication skills
• Strong leadership and team management abilities
• Excellent organizational and time management skills
• Proficiency in luxury hospitality standards and etiquette
• In-depth knowledge of luxury hospitality standards and practices
• Fluency in English; additional languages, especially Arabic, are advantageous
• Proficiency in hospitality management software
• Understanding of Middle Eastern culture and customs (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Impeccable grooming and professional appearance
• Discretion and ability to maintain confidentiality

Additional information

• Understanding of ultra-luxury guest expectations and brand alignment
• Experience in project coordination, scheduling, and document control during Pre-Opening stages
• Experience in Pre-Opening is a must
• A proactive, anticipatory approach with a strong sense of ownership and accountability
• Impeccable grooming and personal presentation aligned with luxury standards

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.