Hostess

Job description / Role

• To report on duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship at all times with all the Colleagues in Swissotel Makkah.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Swissotel’s Policies & Procedures and Service Standards as outlined in the Swissotel Hotels & Resorts.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant

Requirements

• Must be flexible in terms of working hours.
• Must be physically fit.
• Basic F & B service experience(at least 1 year in a relevant field)
• Language proficiency (spoken and written in Arabic & English)

Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.