Hotel IT Manager

AccorHotels

Riyadh, Saudi Arabia

Posted
Ref: RP714-3044

Job description / Role

Employment: Full Time

Job title:

Information Technology Manager

Department:
Information Technology

Leadership received from (directly):
General Manager

Leadership received from (indirectly):
Area Director of Information Technology KSA

Key stakeholders:

Colleagues

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role:

- The IT Manager is responsible for serving & entertaining guests as required.
- This service must be sincere, warm and with enthusiastic ensuring that all guests have quality IT systems available to them
- The IT Manager is responsible for the Data security in the hotel
- He / she should be empathetic to all mood and time restrictions.
- He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
- One should be creative and confident and be prepared to step outside of the confines of comfort.
- He / she should take the time to get to know the guests and be committed to service excellence.
- Team play is imperative and having the time to invest in self and employee development is mandatory.
- Being entrepreneurial and thinking beyond the boundaries are expected and not requested.

Key Deliverables and Responsibilities

Planning & Organizing:

- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Implementation of new technologies, initiatives and strategies as directed by the VP Information Technology Middle East & Asia.
- Keep abreast of industry trends
- Provide and maintain a skills training program (in coordination with the Training department) to ensure the best possible know how, skill level and use of systems by all employees in the Hotel.
- Planning and budgeting of IT expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process.
- Provides regular reports on the Hotel IT status to the General Manager and Area Director Technology KSA in terms of IT activities and progress of tasks, as appropriate.
- Collaborate with other IT Managers in ME and contribute to new implementations and problem solving.
- Make presentations as required.

Operations:

- Providing optimum levels of quality, personable service
- Directly work with all employees to create a flow of new and 'improved' ideas
- Ensure awareness and deliver the optimum levels of service and guest satisfaction
- Ensure users in the hotel have access to programs needed to perform the job only.
- Initiate and manage IT projects, consulting the GM & Area Director Information Technology KSA on IT strategy
- Ensure handling of hardware and peripheral equipment is done with care, safe working conditions are provided (eg temperature, power earthing) and the staff are trained to use and maintain the equipment they need for their daily work.
- Ensure all software handbooks and manuals are available to users and newer versions always replace older versions as instructed or according the guidelines agreed with Corporate Information Technology.
- Use and install software in accordance with software licensing laws and install only correctly licensed software.
- File software licences in a safe place in case of inspection.
- Ensure all software or related programs or applications produced in the hotel and/or with hotel's equipment or within regular duty remains at all times the integral property of the hotel operation.
- Acts as a Data Security Officer for the systems and is responsible for operational OS, program and data security.
- Acts in accordance with the Data Processing and Data Protection laws of the country and keeps related confidentiality at all times.
- Ensures safe storage of all user authorisations (user id and passwords) for all applications within the Hotel as well as for the management of new user authorisations or changes to existing authorisations.
- Acts as Data Security Officer for the systems and is therefore responsible for operational OS and program security. Ensures the integrity and back-up of data within the user files.
- Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards.
- Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.
- Scans all storage material regularly for viruses, installs virus detection software, and at all times is aware of virus infection by restricting access to floppy disk drives and hard disks by user directly
- Development and implementation of Hotel IT Contingency Plans
- Ensures the integrity and back-up of data within the user files.
- Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards.
- Executes a practical Restore to check that operated backup procedures are working 100 per cent twice annually or as instructed by Corporate Information Technology
- Monitor and adjust file sizes, file activities and analyses problems before they influence the operation.
- Scans all storage material regularly for viruses, installs virus detection software. Restricts access to floppy disk drives and hard disks by user as required to avoid virus infection
- On occasion, assist in taskforce activity relating to new hotel openings as and when possible.
- Under the direction of VP Technology and on occasion; assist in the implementation of MH&R IT technologies and initiatives.

Requirements

Administration:

- Establish and maintain effective employee relationships
- Maintaining up to date hardware and software asset registers
- Maintain up to date written inventory records of networks, hardware, software and cabling.
- Continuously refine the production of documentation covering application usage, installation instructions, and emergency and audit procedures. E.g. Server standards, IP Network Convergence standards, Green IT standards.
- Maintain up to date vendor supplied documentation and store in logical order.
- Maintain up to date internal documentation in accordance with Hotel Standards and Financial System Security Manual.
- In conjunction with IT Coordinators in the hotels, monitor overall System training needs and contribute to ensuring an effective ongoing training plan exists and is effective.
- Ensure computer facilities are available in the Training Room when required.
- Undertake at least two days of personal off-site technical training per annum.
- Undertake at least one day of a personal development course per annum.
- Takes care of correct handling of hardware, peripheral equipment, proper working conditions (Temperature, Power earthing, etc.) and the training of staff to use and maintain the equipment they need for their daily work.
- Maintains good relationship to local hardware dealers and maintenance contractors.
- Responsible for Hardware Maintenance.
- Knows about content and rules to be respected described within our hardware maintenance contracts and does not interfere in stipulated rules of conduct.
- Ensures that all software handbooks and manuals are available to users and that newer versions always replace older versions as instructed or according the guidelines agreed with VP Technology ME & Asia.
- Uses and installs software in accordance with the software licensing laws and installs only correctly licensed software.
- Software licenses are to be filed in a safe place in case of inspection.
- He/she is aware about the company standard and local licensing laws and therefore adheres to it for implementation.
- Ensure that the hotel works with Mövenpick Hotels and Resorts Hardware partners and maintains effective relationships with them.
- Supports the Hotel in resolving Hardware issues with partners. Hardware includes computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
- Ensure that all Mövenpick Hotels and Resorts IT Policies and Guidelines are being applied in the hotel.
- Ensures that only original and properly licensed application programmes according to the IT management's policy and requirement are running on the hotel's systems and computers.
- Maintains effective relationships with Software suppliers in order to support the hotel in resolving Software issues.
- Carry out datasafe/backup of all relevant user generated data of the general and personal systems.
- Ensures the system reaches the highest level of security.
- To carry out any other reasonable duties and responsibilities as assigned.

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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