Ref: RP714-5273

Job description / Role

Employment: Full Time

Job title:
Room Attendant

Department:
Housekeeping

Leadership received from (directly):
Housekeeping Supervisor

Leadership received from (indirectly):
Housekeeping Manager

Key stakeholders:

Housekeeping - Colleague

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role

- To take time and get to know the guests and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

- Plan cleaning schedule according to the Room Status Sheet allocation.
- Ensure Housekeeping trolley is stocked daily in a neat and organised manner.
- Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions

Operations:

- Have a thorough understanding and knowledge of Rooms related service and product.
- Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
- Monitor operating supplies and reduce spoilage, breakage and wastage.
- Keep all keys signed out in a secure manner and return them at the course of duty.
- Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information
- To have a complete understanding of the different cleaning products and their economical use.
- Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.
- Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.
- Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
- Ensure safe lifting techniques are used at work
- Report in-room safe issues as per resort standards and policies.
- Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
- Attend daily briefings.
- Attend training as scheduled
- Follow the grooming standards and maintain a friendly and cheerful disposition all the times.
- Handle guest complaints by listening and taking notes then report to Supervisors.
- Use the guest name all the time
- Report any unusual occurrences or requests to a Supervisor.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- Ensure an efficient handover at the end of every shift to ensure important information is passed on
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- Always be polite and patient especially when a guest has communication problems due to the language.
- Handle guest items with care and responsibility and don't underestimate any value.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

Requirements

Administration:

- Use the duty shift checklists to ensure tasks are completed

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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