Housekeeping Coordinator

Job description / Role

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Ensure forwarding and receiving of all information pertaining to Housekeeping
- Receive, record and distribute various reports via Opera Property Management System
- Receive, record and transmit guest requests accurately
- Input accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost property
- Maintain working area in a proper state of cleanliness
- Handle guest complaints, delegate immediately & report to Head Housekeeper
- Comply with hotel's health, safety and hygiene policies
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Has an awareness of all Housekeeping positions including their job functions
- Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
- Ensures smooth handover of daily activities to next shift

Occupational Health and Safety (OH&S) Responsibilities
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements

Requirements

PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Familiarity with Housekeeping/Butler duties
- Good communication and contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.