Housekeeping Coordinator

Job description / Role

Housekeeping Coordinator

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects .

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Responsible for Housekeeping office operations in timely organised fashion
- Ensures seamless coordination in communicating information to relevant sections in accordance with the hotel's Standard Operating Procedures (SOP).
- Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
- Receives, records and stores lost and found properties following the established lost and found procedure.
- Ensures accurate update of room status into the Property Management System (PMS) and investigate discrepancy (if any).
- Maintains key control and follows established key control procedure.
- Monitors linen runner activities and productivity.
- Creates a welcoming experience that meets residents' and guests' expectations
- Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
- Prepares amenities for VIP and any special setup required in suites.
- Monitors BT Communications Service requests and makes sure requests are closed on time as per standards.
- Updates guest's profile into PMS as per received preferences for future references.
- Monitors "Do Not Disturb" rooms and follows the established procedure.
- Prepares daily operation needs
- Ensures smooth handover of daily activities to next shift.
- Updates bulletin boards with pertinent information.
- Prepares sufficient amount of guest supplies daily prior to the end of shift.
- Assists Assistant Manager with inventories, linen supplies etc.
- Liaises with Engineering with reference to maintenance repairs and out of order rooms.
- Undertakes and manages the Rooms Reconciliation tasks independently.
- Involvement as a member of both the Housekeeping and the Hotel Team
- Ensures service standards and individual performances are aligned with Banyan Tree Values - IDEALS
- Follows sustainable procedures and practices that support 'Planet 21' initiatives (Accor's Corporate Social Responsibility program).
- Adheres to Work Safety and Health (WSH) policies and procedures.
- Shows care for assigned work areas by organising and maintaining the office and work areas in pristine condition throughout and at the end of shift.
- Ensures that all equipment used is clean and kept in good working condition at all times.
- Organises own work flow to ensure completion of all assigned duties before the end of shift.
- Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
- Understands the difference in guest hierarchy and different room categories.
- Attends and contributes to colleague meeting and any other related activities.
- Undertakes and performs any additional duties as assigned by Managers.

Requirements

Your experience and skills include:

- Proficient in computer programs, Microsoft Office (excel, word, PowerPoint, etc.)
- Prior hospitality experience is a plus
- At least one year administrative experience;
- Bachelor Degree in Business Administration, Hotel & Tourism or relevant
- Good communication skills in spoken and written English; and
- Attention to details, proactive and flexible.

Your team and working environment:

- Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience. Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla's nature, art, and ancestry.

- Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.