Housekeeping Coordinator - Saudi National

Job description / Role

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets, creating a unique and welcoming atmosphere in this divine setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Oversee day-to-day workflow of the Housekeeping office and ensure service standards are followed
• Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices, etc.
• Manage all shipping and receiving for owners, guests and colleagues
• Provide administrative support to all areas of the Housekeeping department
• Work closely with all departments within the lodge, communicating day-to-day updates and changes
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Work closely with the Maintenance department to address necessary repairs
• Balance operational, administrative and colleague needs
• Follow department policies, procedures and service standards
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Proficient in English (verbal & written) required
• Bachelor's degree from an accredited university preferred
• Experience with Hotel Property Management System an asset
• Strong organizational, supervisory and communication skills
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work successfully in high stress and fast-paced situations
• Effective problem-solving abilities
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.