Housekeeping Manager

Job description / Role

The opportunity

At The Ritz-Carlton Residences, Diriyah, every detail matters. From the presentation of private residences to the care of shared spaces, our environment must reflect the highest standards of luxury living.

We are seeking a Housekeeping Manager to lead the delivery of exceptional cleanliness, presentation, and comfort across the residences. This role is central to shaping the daily experience of our residents—ensuring that every space is meticulously maintained and every interaction reflects the brand’s legendary service culture.

What you will do

• Lead day-to-day housekeeping operations across residences, public areas, and back-of-house spaces.
• Ensure all areas are maintained to the highest standards of cleanliness, presentation, and hygiene.
• Implement and oversee a rigorous inspection programme, ensuring consistency and accountability.
• Coordinate closely with Front Office and Engineering to ensure seamless operations and communication.

• Conduct regular inspections of residences and public areas, driving immediate corrective action where needed.
• Maintain strong control over inventory, supplies, and equipment to support efficient operations.
• Continuously refine processes to elevate standards in line with The Ritz-Carlton expectations.

• Contribute to a refined and personalised residential experience through attention to detail and service excellence.
• Respond to resident requests and concerns with professionalism, urgency, and care.
• Support a culture where housekeeping is seen as an integral part of the overall living experience.

• Lead, train, and develop a high-performing housekeeping team.
• Foster a positive, collaborative, and accountable working environment.
• Ensure team members are well-equipped, engaged, and aligned with service expectations.
• Recognise performance and support continuous development across all levels.

• Manage staffing levels in line with business demands and operational priorities.
• Support departmental budget management, balancing cost control with quality delivery.
• Monitor performance metrics and implement improvements to drive efficiency and consistency.

Who we’re looking for

You are a detail-oriented leader with a passion for excellence and a strong understanding of luxury standards.

• Experience in housekeeping leadership within luxury hospitality, residences, or high-end real estate.
• Strong operational knowledge of housekeeping systems, processes, and quality control.
• Proven ability to lead teams and maintain high service standards in a fast-paced environment.

Hospitality, Business, or related qualification preferred. Equivalent experience in a similar environment will also be considered.

• Exceptional attention to detail and commitment to quality.
• Strong organisational and communication skills.
• Service-driven mindset with a focus on resident satisfaction.
• Ability to lead by example and inspire team performance.
• Calm, solutions-oriented approach in a dynamic environment.

Why join us

This is an opportunity to be part of a landmark development, setting new standards in luxury residential living. You will play a key role in shaping the daily environment and experience of our residents.

At The Ritz-Carlton, our Ladies and Gentlemen create exceptional experiences—every detail, every day.

Our commitment

At Marriott International, we are dedicated to being an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

About the Company

Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.