Ref: LP119-668

Job description / Role

Employment: Full Time

HR Manager - KSA (National) - Success Profile

Reporting to: HR Director

Division / Function: Human Resources

Base location: Riyadh, KSA

Date: June 2018

Key purpose:

The purpose of the Human Resources (HR) Manager KSA is to work with the Divisional HR Director and HR Business Partners to deliver exceptional HR services that meet the

Changing demands of the Serco business in the Kingdom of Saudi Arabia (KSA). The HR Manager manages, executes, directs and monitors delivery of HR services to support people management to the business and provides human resource advice for Serco People Managers, covering all areas of the employee lifecycle including employee relations, performance management, reward, talent management and absence management.

Reason for role:

As KSA is the key growth area for Serco Middle East, the Human resource team requires a strong HR Manager in KSA to deliver all People Plan elements to the various contracts across the country. This is across all three Sectors including Transport, Integrated facilities Services and Aviation and Defence. Current locations in KSA include Riyadh and Dammar however future growth opportunities are being developed across the country.

Structure and reporting relationship

Reports directly to the HR Director.

Have a number of HR Advisors, HR coordinators/administrators and GOR/PRO positions reporting into them directly primarily in Riyadh, and some in Dammar.

Has direct relationships with Contract Managers in KSA and the 3 Sector HR Business Partners based in the UAE. Have indirect relationships with Head of HR SSC and Head of HR Centre of Excellence.

Based on the specific requirement of the role

Key accountabilities:

- Works with both the HR Business Partners and HR Shared Service management to agree and implement people processes that support business objectives
- Provides a proactive and/or "on demand" advisory and consultancy service to people
- Managers on a range of human resources issues, employee life cycle procedures and policies consistent with employee standards, legislation and guidelines
- Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures
- Manages end-to-end and timely closure of disciplinary, performance, reward, talent, grievance cases and absence management for all employees
- Provides coaching and mentoring to line managers on employee relations, performance management, pay reviews, talent management, absence management and people transition management
- Responsible for ensuring the quality of on-boarding within their contracts and managing the contract specific on-boarding process for people managers and employees
- Assists people managers in the development of manpower plans on an annual basis, with quarterly reviews
- Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed
- Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers
- Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures
- Implements employee engagement initiatives across the contract base to drive a culture of exceptional customer service
- Facilitates the annual employee survey and works with people managers to develop action plans
- Provides support and Visa/Saudisation expertise to all KSA Bids and new business opportunities
- Provides support to all transitions and mobilisations within KSA
- Manages the annual pay review process within their contracts, ensuring people managers are following any Group or Divisional Reward Procedures and that
- Performance ratings are correctly reflected
- Performs job evaluation within their contracts and provides evaluation recommendations to the HR Business Partner for verification
- Monitors progress against Nationalisation targets within their contracts and identifies areas for improvement following consultation with people managers
- Analyses exit interview feedback and provide information, guidance and analysis as
- Appropriate to people managers and HR Business Partner
- Is a point of escalation for the Mohr and HR Advisors for more complex queries
- Attends audits and ensures accuracy of data provided by the HR Advisors in relation to onboarding, performance management, competence and business procedure compliance and ensures actions are closed following audit reports
- Acts in accordance with the Values of Serco at all times and is a champion of the
- Values within their contracts
- Perform and carry out other duties as instructed / directed by the Human Resources Business Partners.

Requirements

Essential technical and professional skills, knowledge and qualifications

Experience:

- Must have at least 5-7 years' experience in a Multinational organisation in the Kingdom of Saudi Arabia.
- Must have experience in managing regulatory/legislative requirements in KSA including visas

Knowledge:

- Minimum Bachelor's Degree, ideally a Master's Degree or equivalent. A recognised HR
- Qualification (CIPD or equivalent) is preferred
- Excellent, in depth knowledge of Human Resource practices
- High-level knowledge of employment legislation in KSA including Intimate and visa requirements, and how to translate into day to day HR operations.

Skills:

- Leadership and Team Management capability
- Have an up to date understanding and application of employment law and HR best practice
- Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations
- Excellent negotiation skills with confidence in communication
- Excellent communication skills (written and verbal) to ensure that employee communications drives engagement across all levels
- Ability to coach and develop people managers
- Strong people management and relationship building skills essential
- Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined updelivery
- Customer focus with a drive to deliver exceptional customer service
- Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
- Ability to quickly gain and maintain a deep understanding of the business he/she supports
- Ability to apply judgement to individual cases, make decisions and manage risks
- Delivery focused individual with the ability to work in a self-sufficient manner
- Ability to demonstrate presence and credibility within the organisation and manage key stakeholders
- A creative 'can-do' attitude and preparedness to meet new challenges.

Additional / special features of the role:

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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HR Manager salaries in Saudi Arabia

Average monthly compensation
SAR 19,000

Breakdown available for industries, cities and years of experience