HR Operations Specialist

General Electric (GE)

Saudi Arabia

Ref: KP132-635

Job description / Role

Employment: Full Time

Role Summary:

HR operations are responsible for carrying out all the transactions required to support the employee's life cycle with the organization and play the liaison role between GOHR and the Business' HR requirements.

The HR Operations team extends services like responding to queries, processing transactions and providing various documentation required by the employees.

Essential Responsibilities:

The role will report to the Bahrain & Saudi Arabia HR Operations Region Leader. The employee will be part of an HR Operations organization across the Middle East Turkey and Africa (META) team which is responsible for services viz: On-boarding, Off boarding, maintaining employee relations, payroll, adherence to local Labor Laws e.g. Localization, and HR Operations integration and standardization for all GE businesses in the META region

Other key relationships within GE will be with the HR Business Partners, Global HR Business Partners and specialist HR groups (e.g. Compensation & Benefits, Organization & Staffing). There are several external service providers and vendor management team that this will role will engage in including payroll, immigration and vendors for company items administration.

- Lead HR Operation services such as On-boarding, Off boarding, employee relation's clusters, ensuring people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Deliver HR transactions to the businesses, ensuring all deadlines are met and customers are satisfied with the level of service
- Ensure customer requirements are met within the agreed SLAs/ timelines. Implement agreed performance targets and responsibilities and carry out regular follow up and review of scorecards/metrics.
- Create a continuous improvement culture, proactively identifying processes for improvement and driving change as well as responding to business requirements.
- Maintain high standard of accuracy and quality, taking accountability for compliance with relevant legal and GE policy requirements.
- Liaise with HRM & Line Managers to keep abreast of business requirements to ensure that the HR Services team is resourced and trained effectively.
- Take a leading role in the MEA HR Operations forum to share best practice and knowledge.
- Oversee the relationship between GE and local 3rd party suppliers e.g. Banks, Immigration service providers (where applicable), Medical & Insurance vendors, etc.
- Participate in a range of Global and regional projects.

Requirements

Qualifications/Requirements:

- A university degree in social science with postgraduate qualifications in HRM.
- Experienced Employee Services and HR manager with proven leadership skills.
- Effective communication & excellent people management skills are a must.
- Knowledge of Shared Services ethos and key drivers for success.
- Project Management experience with capability to drive change.
- Strong sense of customer orientation.
- Knowledge of local Labor regulations.
- Fluent in Arabic and English (Written and Spoken)

Desired Characteristics:

- Strong operational manager and leader with a track record of improving performance in transactional teams.
- Process oriented with experience of process design preferably in the HR field.
- Experienced in setting up and managing SLAs' and contracts.
- Understanding of HR issues is important but experience of delivering transactional services in a shared service context is key.
- Good networking skills with experience in operating in complicated matrix business and able to build good working relationships both internally and externally.
- Tenacious and resilient, capable of managing a varied, complex and frequently changeable workload.

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: Saudi Arabia; Riyadh

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.

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