IFS - Human Capital - Head of HR - Riyadh

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Senior Manager

Job Description & Summary
A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

Financial

- Adhere to budget
- Propose viable cost enhancement solutions to deliver HC support to the LoS

Customer

- Act as a single point of contact for the employees and managers in the LoS for all strategic and tailor made HC solutions
- Ensure internal client satisfaction with the LoS Business Partner services, and that the services delivered are of high quality, timely, consistent across all regions of KSA
- Manage complex and difficult HC Projects cross-functionally
- Build a strong business relationship with the LoS by understanding their business needs and translating them into people solutions catered to meet the business
- Ensure that HC activities such the recruitment process for key talents for the LoS meets the business needs
- Facilitate the HC management team to bring the best solutions for the LoS
- Challenge the organizational structure of the LoS and propose changes
- Manage and lead HR Consultants on external HR projects

Internal Process

- Ensure that routine, standard, HC needs are pushed to HC Resource Hubs or Local Teams and proactively ensure that they are effectively delivering HC Processes on the LoS side

Learning & Growth

- Design succession plans for key talents and key job positions for the LoS
- Develop HC team members on the team from a technical standpoint
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Establish a healthy work environment for employees on the team

Education

- Bachelor's Degree in Human Resources, Psychology or Business Management
- Master's Degree in Business Administration is preferred
- Professional Certification in Human Resources is preferred

Overall Experience

- 10+ years of experience in an HR function, of which at least 5 years are in a managerial role covering various HR disciplines
- Must be experienced in KSA, ideally professional services
- KSA national

Language

- Proficiency in spoken and written English, Arabic is an advantage

Specific Experience

- Previous experience in a professional services firm specifically in HR is an advantage
- Demonstrated experience in managing broad HR services and delivery of integrated HR services at a large organization
- Previous HR generalist experience with in depth understanding of the entire employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits
- Demonstrated track record in implementing HR best practices in line with business needs and goals

Requirements

Knowledge and Skills

- Excellent interpersonal and leadership skills
- Excellent team building and relationship building capabilities
- Ability to draw information from several areas and transfer requests and solutions to Specialized Teams, Resource Hubs and Local Teams within the HC function
- Excellent project management and change management skills
- Strong customer service orientation with ability to use patience and diplomacy to handle issues
- Excellent communication skills
- Ability to influence Partners of LoS, Function Leads to meet the HC support needs of the business, while maintaining a strong working relationship with managers across the organization
- Excellent analytical and problem solving skills
- Ability to quickly understand key business challenges and strategic objectives and align HR services accordingly
- Ability to gather and analyse complex business requirements and advise on creative optimal solutions from an HR perspective
- Excellent knowledge of latest market developments, best practices and trends in the HR domain

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.