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IFS - Human Capital - Head of HR - Riyadh


Riyadh, Saudi Arabia

Ref: HP639-1054

Job description / Role

Line of Service
Internal Firm Services

Not Applicable

IFS - Human Capital (HC)

Management Level
Senior Manager

Job Description & Summary
A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.


- Adhere to budget
- Propose viable cost enhancement solutions to deliver HC support to the LoS


- Act as a single point of contact for the employees and managers in the LoS for all strategic and tailor made HC solutions
- Ensure internal client satisfaction with the LoS Business Partner services, and that the services delivered are of high quality, timely, consistent across all regions of KSA
- Manage complex and difficult HC Projects cross-functionally
- Build a strong business relationship with the LoS by understanding their business needs and translating them into people solutions catered to meet the business
- Ensure that HC activities such the recruitment process for key talents for the LoS meets the business needs
- Facilitate the HC management team to bring the best solutions for the LoS
- Challenge the organizational structure of the LoS and propose changes
- Manage and lead HR Consultants on external HR projects

Internal Process

- Ensure that routine, standard, HC needs are pushed to HC Resource Hubs or Local Teams and proactively ensure that they are effectively delivering HC Processes on the LoS side

Learning & Growth

- Design succession plans for key talents and key job positions for the LoS
- Develop HC team members on the team from a technical standpoint
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Establish a healthy work environment for employees on the team


- Bachelor's Degree in Human Resources, Psychology or Business Management
- Master's Degree in Business Administration is preferred
- Professional Certification in Human Resources is preferred

Overall Experience

- 10+ years of experience in an HR function, of which at least 5 years are in a managerial role covering various HR disciplines
- Must be experienced in KSA, ideally professional services
- KSA national


- Proficiency in spoken and written English, Arabic is an advantage

Specific Experience

- Previous experience in a professional services firm specifically in HR is an advantage
- Demonstrated experience in managing broad HR services and delivery of integrated HR services at a large organization
- Previous HR generalist experience with in depth understanding of the entire employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits
- Demonstrated track record in implementing HR best practices in line with business needs and goals


Knowledge and Skills

- Excellent interpersonal and leadership skills
- Excellent team building and relationship building capabilities
- Ability to draw information from several areas and transfer requests and solutions to Specialized Teams, Resource Hubs and Local Teams within the HC function
- Excellent project management and change management skills
- Strong customer service orientation with ability to use patience and diplomacy to handle issues
- Excellent communication skills
- Ability to influence Partners of LoS, Function Leads to meet the HC support needs of the business, while maintaining a strong working relationship with managers across the organization
- Excellent analytical and problem solving skills
- Ability to quickly understand key business challenges and strategic objectives and align HR services accordingly
- Ability to gather and analyse complex business requirements and advise on creative optimal solutions from an HR perspective
- Excellent knowledge of latest market developments, best practices and trends in the HR domain

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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