IMLG - Client Service Representative

Northern Trust

Riyadh, Saudi Arabia

Ref: RP532-01

Job description / Role

Employment: Full Time

Role:

Investment Manager Liaison Group (IMLG) is responsible for providing operational support and high quality service to the Investment Managers around the world, appointed by the bank’s institutional trust and custody client base.

The Client Service Representative acts as the principle point of contact and advocate (for both investment managers and partners) for any custody service delivery issues or concerns.

The Client Service Representative fully understands investment manager expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to Northern Trust’s custody service offering.

The Client Service Representative performs the principle responsibilities in line with documented procedures and “best practice” guides.

Principal Responsibilities:

The principal responsibilities of the Client Service Representative may include, but may not be limited to, the following;

Client Service Management

• To act as the primary point of contact for all custody related queries from the Investment Manager.

• Responsible for maintaining and enhancing service provided to the Investment Manager.

• Ownership, management and resolution of all Investment Manager queries

• Awareness of transition activity linked to the Investment Manager

• Identifies and manages resolution of service delivery root causes.

• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.

• Participates in Service Reviews as required.

• Build and maintain strong relationships with all internal partners.

Risk Management

• Maintain and monitor all investment manager data and standing instructions.

• Monitoring and resolution of cash and stock exceptions.

• Ensure day to day funding requirements are in line with investment manager standing instructions.

• Resolves all ASL situations in a timely manner.

• Ensure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.

Account Administration

• Coordinates / manages sub-account openings as directed by the Investment Manager

Requirements

Client Service Management

• To act as the primary point of contact for all custody related queries from the Investment Manager.

• Responsible for maintaining and enhancing service provided to the Investment Manager.

• Ownership, management and resolution of all Investment Manager queries

• Awareness of transition activity linked to the Investment Manager

• Identifies and manages resolution of service delivery root causes.

• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.

• Participates in Service Reviews as required.

• Build and maintain strong relationships with all internal partners.

Risk Management

• Maintain and monitor all investment manager data and standing instructions.

• Monitoring and resolution of cash and stock exceptions.

• Ensure day to day funding requirements are in line with investment manager standing instructions.

• Resolves all ASL situations in a timely manner.

• Ensure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.

Account Administration

• Coordinates / manages sub-account openings as directed by the Investment Manager

About the Company

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. Founded in Chicago in 1889, Northern Trust has offices in the United States in 19 states and Washington, D.C., 23 international locations in Canada, Europe, the Middle East and the Asia-Pacific region, and 18,100 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

Our guiding principles not only survived but thrived during the Great Depression, two world wars and the 2008 financial crisis. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month