Internal Verifier

Job description / Role

Job Summary:
The job holder of this position is responsible for leading the Retail Academy team of Quality Assurers and Assessors to obtain and maintain QCF qualifications.

Key Responsibilities:

Organizational:
- Follow all relevant L&D policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Requirements

Operational:
- Lead the Retail Academy Assessors for QCF Qualifications
- Provide a customer focused approach for the successful delivery of QCF qualifications
- Develop the Internal Quality Assurance sampling strategy (formative and summative) for all Qualifications to meet the Qualification Guidelines and Awarding Bodies' Requirements
- Write, monitor and evaluate assessment/verification of the resource material for delivery of QCF Qualifications in line with the Awarding Bodies' Standards
- Develop and deliver Standardization Sessions to ensure consistency between Assessors as well as international best practices
- Observe learners' Induction Training, and other training programmes at the Academy, and recommend improvements in training materials to meet the learners' requirements and Qualifications' requirements
- Liaise with International Standards Verifiers for all Qualifications, arrange their visits and ensure assessment decisions and records meet the International Standards
- Maintain learners' records accurately to ensure details of achievement are kept up-to-date, and securely stored in line with Awarding Bodies' requirements
- Monitor/observe the delivery of knowledge and performance Assessments and provide feedback to trainers and assessors for further improvement
- Report learners' progress in all Qualifications to the Academy Manager, the Group Learning & Development Manager and to the learners' line Managers on monthly basis
- Support the training team to conduct TNA for new training programmes and take an active role in the design phase
- Support trainee Assessors to complete their Qualification
- Liaise with the Awarding Body for Qualification renewal and centres' recognition and updates
- Participate in relevant projects and community activities as and when needed

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.