IRD Manager

Job description / Role

Company Description

Sofitel Riyadh Hotel & Convention Center: A symphony of French elegance and Saudi Arabian warmth. The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

Our guests are always at home, and their in-room dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine but also outstanding guest service.

Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Lead and manage the In Room Dining team and ensure service standards are followed
• Must be able to multi-task in a high-paced work environment
• Check food orders for accuracy and quality
• Ensure IRD staff work in full uniform and meet hotel grooming policy
• Work with hotel leadership on creativity of special amenities and alike
• Monitor and react to all department issues with urgency and professionalism
• Address guest concerns at a five-star level
• Consistently train colleagues to help improve overall service and standards
• Complete weekly, monthly Forbes five-star audits and LQA audits
• Balance operational, administrative, and colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed-upon strategies and practices
• Have full knowledge of all In Room Dining menus
• Manage the departmental budget
• Follow outlet policies, procedures, and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Assist in other outlets as needed
• Other duties as assigned

Qualifications

• Previous Food & Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.