IT Field Engineer

Job description / Role

Job Description

- Perform on-site installations, maintenance, and repairs on IT hardware, software, and networking systems.
- Diagnose and troubleshoot technical issues related to hardware, software, networking, and connectivity.
- Assist with system upgrades and the deployment of new hardware and software solutions.
- Ensure all issues are tracked, documented, and resolved effectively in the ticketing system.
- Provide end-user training on software applications, equipment use, and best practices.
- Maintain accurate records of equipment inventory and service activities.
- Collaborate with internal teams to escalate and resolve complex issues.
- Conduct routine preventive maintenance on IT systems to ensure optimal performance.
- Support network, security, and connectivity requirements on-site to ensure secure and stable network operations.

Personal Skills

- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills for effective troubleshooting and user support.
- Ability to work independently and manage time effectively.
- Adaptability to changing environments and travel to various locations for on-site support.
- Familiarity with ITIL framework and practices is a plus.

Technical Skills

- Proficiency in diagnosing and troubleshooting hardware, software, and network-related issues.
- Familiarity with system upgrades, hardware and software deployment, and preventive maintenance practices.
- Knowledge of network, security, and connectivity protocols to ensure secure and stable operations.
- Familiarity with the ITIL framework and practices (considered a plus).

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.