IT Intern

Job description / Role

Key Responsibilities:

Organizational:

- Follow all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:

- Implement activities under close supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

Requirements

End User Support:

- Analyse, install and configure new personal computer system; including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software and hardware
- Working on escalated Incidents from the IT Service Desk, using BMC RemedyForce ticketing tool (online)
- Review, monitor and upgrade existing workstations
- Assist and instruct on the use of computer equipment, software and manuals
- Understand internal/external customer technologies and problem resolution techniques
- Listen to symptom descriptions; analyse problems; respond effectively and provide constructive feedback to the end user on problem resolution
- Provide end users 1st level support for all applications

Retail Stores Support:

- Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support
- Work with the Technical Service Team for troubleshooting network & server related incidents

IT Asset Administration and Maintenance:

- Perform routine tasks to maintain computer equipment's, their peripherals and data backups
- Follow up on the daily performance of computer systems to verify correct operation and detect errors
- Configure, install and test computer hardware, networking software and operating system software
- Recommend improvements or upgrade and prepare evaluations of software, hardware & troubleshoot
- problems
- Perform routine network start up and shutdown procedures, and maintain control records
- Implement policies as set by Group IT in order to protect data, software and hardware to local IT infrastructure
- Rely on instructions and pre-established guidelines to perform the functions of the job
- Participate in relevant projects and community activities as and when needed

IT Procurement

- Market Search for new IT suppliers across the kingdom
- Analyze demand trends for equipment and IT Hardware.
- Obtain and negotiates pricing with existing or new suppliers
- Creates Purchase orders, follow up on the delivery timeline and payment schedule.
- Generate monthly reports on spend analysis

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.