IT International Operations Technician

Job description / Role

The IT Technician is responsible to deliver IT services, to support end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions.

The ITT is responsible to:
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
- Perform incident resolution or, when needed, escalation to the appropriate group.
- Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.
- Execute software installation and deployment to computing systems.
- Execute asset change tasks and reflect such changes in appropriate databases.
- Provide IT consultation to the end user.
- Distribute new user IT starter package and provide initial user IT orientation.
- Ensure security and policy compliance while performing technical tasks.
- Participate in regional and cross-regional technical meetings.
- Contribute updates to technical documentation, procedures and process definitions.
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
- Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
- Contribute to IT International projects as needed and as coordinated by the assigned project manager.

The IT Technician reports to the Regional Operations Manager and receives functional guidance from the Technical Leads. The ITT frequently interacts with end users, Service Fulfillment Analysts, Support Coordinators, Technical Leads, IT Int'l Project Managers, ECST focal and external service providers.

The ITT may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.

Significant amount of business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions.

Significant flexibility is expected to perform off-hours activities, both on site and remotely.

This position will be part of Boeing International. This requisition is for an international, locally hired position in Riyadh, Saudi Arabia. Pursuant to Council of Ministers Resolution No. 50, dated 21/4/1415H (September 27, 1994) regarding Saudization, this position currently can be filled only by a Saudi national. Benefits and pay will be determined at the local level and are not part of the Boeing U.S. based payroll, and will be commensurate with experience and qualifications and in accordance with applicable KSA law.

Requirements

- Three years hands-on experience in enterprise IT infrastructure support and service delivery or equivalent.
- Preferred Computing or engineering degree
- Professional technical certifications is preferred
- Previous experience working in a global IT team is preferred

Competencies:
- Extensive IT technical support skills with superior knowledge of operating systems and software
- Excellent troubleshooting and problem solving skills.
- Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
- Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations.
- Dynamic and proactive attitude, flexibility
- High level of energy, enthusiasm and passion highly desirable.
- Process oriented
- Excellent English oral and written communication skills
- Strong sensitivity for cultural differences and significant global acumen

About the Company

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defence, space and security systems. In the UK, we employ people across numerous sites, and were growing. Our long relationship with the UK aerospace industry, Armed Forces and commercial aviation sector dates back more than 75 years. Today, the UK remains a critically important market and supplier base, as well as a source of some of the world's most inventive technology partners.

We offer many career paths in fields such as engineering, aircraft assembly, communications systems, maintenance and defence equipment, and manufacture and supply of aerostructure components.

Join us and build something better for yourself, for our customers and for the world.