IT Manager

Job description / Role

Summary

We are looking for an experienced IT manager to lead the opening of Hyatt Place AlUla. Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool, and a fitness center appealing to both leisure and business travelers.

Your role

As the IT manager, you will be responsible for the management, implementation, and maintenance of all hotel technology systems. You'll ensure that our technology infrastructure supports efficient operations, protects data security, and enhances the guest experience. Your expertise will help drive reliability, connectivity, and innovation throughout the property.

Key responsibilities

• Oversee the daily operations of all IT systems, including property management systems (PMS), point of sale (POS), network infrastructure, and office systems.
• Maintain data integrity, system security, and backup processes in compliance with Hyatt standards and data protection regulations.
• Manage IT support for hotel departments, providing timely troubleshooting and resolving technical issues with minimal disruption.
• Coordinate with corporate IT teams and third-party vendors to ensure system performance and timely implementation of updates or new technologies.
• Monitor and maintain network performance, including Wi-Fi access and connectivity across guest and staff areas.
• Develop and maintain documentation for IT systems, configurations, and standard operating procedures.
• Train and support colleagues in the use of hotel technology, promoting awareness of cybersecurity best practices.
• Manage IT inventory, procurement, and lifecycle of hardware and software assets.
• Support the rollout of Hyatt's digital initiatives and ensure property readiness for corporate technology projects.
• Participate in budget planning for IT expenditures and capital projects.

Qualifications

• Minimum 3-5 years of experience in IT management or technical support, preferably within a hospitality or service industry environment.
• Strong knowledge of networking, system administration, and hospitality systems (PMS, POS, CRS).
• Familiarity with Hyatt systems preferred.
• Excellent troubleshooting, communication, and project management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Technical certifications (e.g., CompTIA, Microsoft, Cisco) are an advantage.
• Flexibility to respond to emergencies and perform on-call duties as required.

Care connects us at Hyatt

We open doors, we welcome you, and we care.

And we offer a great range of benefits, including:

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares

Discover what's next. We look forward to hearing and learning from you.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.