IT Release & Change Manager

Saudi Networkers Services (SNS Group)

Saudi Arabia

Posted
Ref: LP085-1444

Job description / Role

Employment: Full Time

• Accepts, prioritizes, and categorizes change requests.
• Rejects outright any change request that is completely out of scope or out of policy for Change Management.
• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants.
• Has the ability to review all planned changes.
• Obtains authorization for submitted change requests from the Change Authority.
• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.
• Utilizes the Change Management reporting system to monitor and track changes.
• Negotiates end-user down time for change implementation.
• Creates consolidated change schedule and resolves any scheduling conflicts.
• Identifies change requests that have not been acted upon in a timely manner and takes appropriate action.

Requirements

• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Exceptional communication skills, both written and verbal.
• Ability to establish and maintain strong relationships.
• Acute business acumen and understanding of organizational issues and challenges.
• Change management certification or designation desired.

About the Company

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.

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