IT Services Management Office Manager

VHR Recruitment

Riyadh, Saudi Arabia

Posted
Ref: SP319-35

Job description / Role

Employment: Full Time

IT Services Management Office Manager - Riyadh

• Support of the Information Technology Business Systems and Technologies, within company.
• This role acts as the Services, Quality, Governance and Performance manager across all the supporting Application Partners, Technology Partners, and company Business Functions.
• To mentor, develop supplier performance, ensure suppliers achieve governance, quality and performance outcomes.
• To develop in conjunction with the support team an effective support and delivery model between suppliers and support functions.
• Excellent knowledge of Microsoft, Virtual IT Architectures and Systems and systems engineering from hardware through to application development.
• Supplier management & engagement
• Production processes, procedures, and best services delivery practices.
• Strong knowledge of IT Governance and best practices.
• Proficiency in English (must) and any additional language would be desirable.
• Regulatory and Compliance awareness.
• Developing and sustaining long-standing relationships with company-approved vendors.
• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality.
• Continually monitoring sales trends to determine which products are more popular than others.
• Implementing vendor selection programs to ensure that the best vendors are secured.
• Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.
• Establishing standards by which to assess the performance of approved vendors.
• Evaluating current vendor management programs and identifying ways to improve them.
• Analyzing current IT systems and identifying improvements
• Writing software and developing technical specifications and operating manuals
• Testing company IT systems Functionality to ensure effective operation
• Training IT users and providing ongoing systems support
• Diagnosing faults and making repairs as necessary with coordination with the system manufacturers.
• Liaising with IT team colleagues and other company staff

Requirements

Desired Experience:
• Extensive experience (5 – 10 years) in a senior IT services and supplier management role.
• Experience in the management of large, outsourced arrangements.

Specific in-depth knowledge and operational experience in two or more of the following:
• Airline operations, engineering, and corporate systems
• Midrange server virtualization architectures.
• Production access controls and migration toolsets.
• Business Technology architectures, email office, collaboration.
• IT Security standards.
• Familiarity with current Information Technology trends.

Specific in-depth knowledge and operational experience in two or more of the following:
• Airline operations, engineering, and corporate systems
• Midrange server virtualization architectures.
• Production access controls and migration toolsets.
• Business Technology architectures, email office, collaboration.
• IT Security standards.
• Familiarity with current Information Technology trends.

Minimum Qualifications:
• Bachelor’s degree in Information Technology or Computer Science/Engineering or similar discipline from a reputable university.

About the Company

Created in 2003 by technical engineers and experienced recruiters, VHR delivers a partner-orientated approach. We are passionate about the industries where we operate, the career-enhancing support we provide and the people with whom we work.

Whether one permanent vacancy or a team of contract specialists, VHR strives to deliver the best possible staffing solutions.

As a recruitment company, we see our clients as our partners and our services as an extension of our clients’ businesses. We operate with a set of core values at the heart of everything we do.

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