IT Support

Michael Page

Saudi Arabia

Posted
Ref: HP350-4392

Job description / Role

* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Client Details

One of the largest Sovereign Wealth Funds in the world

Description

* Provide IT help desk (L1) services to end users and dispatch IT request/incidents tickets to the relevant department/section and monitor resolution of IT request/incidents
* Provide technical assistance and support for incoming queries and incidents related to computer systems, software, and hardware.
* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Respond to queries over the phone/email or in person.
* Record all information associated with incidents, problems and/or requests in the IT Service Desk ticketing system in an accurate and timely manner.
* Following up with end users to ensure full resolution of issues
* Ensure Operating System critical updates and security patches, as well as software version updates and patches, are applied on computers

Job Offer

* Competitive package and opportunity to be a part of Vision 2030

Requirements

* Minimum 4 years of professional IT experience providing telephone and remote technology support.
* Experience resolving standard Windows desktop, Office applications, Emails issues, and basic understanding networking
* Experience with ticketing tracking systems and meeting ticket resolution (SLAs)
* Experience with desktop support tools (Microsoft SCCM etc.) and the ability to quickly learn new tools and technologies
* Experience in Meeting rooms Audio & Video conferencing facilities (Polycom /Skype for Business)
* Excellent customer service, written, and verbal communication skills (customer oriented)
* Availability to work rotating shifts to include nights, weekends, and holidays to support 7/24/365 to support business operations on an as needed basis.

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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IT Support Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 6,000

Breakdown available for industries, cities and years of experience