IT Support Engineer

Job description / Role

We are looking IT Support Engineer for Riyadh, Jeddah, Dammam Location.

Must: Valid Iqama & Saudi Arabia Driving License.

JD:
• Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.
• Installation and configuration of Windows based operating systems & Patch management, software update and monitor the system status and unwanted software.
• Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
• Configure & troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
• Exposure in Active Directory user creation & deletion
• Managing windows server 2016/2019 Active Directory services, configuring windows servers & installing different roles on the server.
• Installation, Configuration and Monitoring of virus issues through Endpoint Protection antivirus.
• Installation and configuration of physical server - RAID Servers
• Responsible for monitoring, maintenance, and support of Windows Server 2008/2016 environments & managing Physical servers.

Requirements

• Installation and configuration of VPN clients.
• Hands-on experience on server imaging/restoring with acronis tool.
• Resolving tickets within the SLA which is raised from End User side.
• Providing support through onsite support/Remote support & On call support.
• Hand on experience in Incidents, Service requests and change request based on ITIL Process.
• Knowledge on mobile device management.
• Hands-on experience on Wireless network and Mobile devices

About the Company

Future Focus Infotech is a forward-thinking organization that works on integrating various types of human solutions. With insightful consulting, extensive support, and delivery excellence, our team is setting a whole new standard for your business success.

Your goals are at the forefront of what matters most — that includes everything from efficiency to scalability.

From technology ADM services to talent availability support, we specialize in taking on complicated projects with innovative approaches.