IT Technology Manager

Job description / Role

The Technology Manager is accountable for the success of the various program from a technology perspective by effectively managing IT activities and perform them in line with the programs’ objectives and within the guidelines, KPIs/SLAs, timeline, and budgetary constraints. The scope includes: designing and implementing new online platforms for programs’ beneficiary applications and engagement, managing potential integrations with external parties’ systems, enhancing existing online platform design, ensuring smooth operation and maximum uptime of launched online platforms.

The Technology Manager’s accountabilities, include, but are not limited to:

Strategy & Planning:
• Design (possibly with external providers) technology platforms (e.g. websites, apps) to engage with beneficiaries in the application process for new initiatives and enhance existing platforms (for previously launched initiatives’ platforms)
• Design implementation plans and estimate budgets for launching new technology platforms
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction, service quality enhancement, security improvement, and productivity improvement

Operations
• Directly lead and perform in-house IT operational tasks (e.g. ensuring smooth operation of online platforms, react to technical issues)
• Ensure the effectiveness of delivery partners, vendors, and third party suppliers in successfully delivering the deliverables
• Monitor and get reports from partners – for out-sourced activities - and problem solve with them in case of issues
• Ensure the program complies with its, government’s, and regulator’s rules and policies from technology perspective – e.g. ensuring people privacy, security, SLAs of uptime, etc.
• Work in concert with various teams in the organization – operations, program management, communication, HR, Finance, various committees, etc. – to ensure the success of the initiatives

People Leadership
• Ensure the communication of The Program’s vision and strategies within the operations team
• Conduct staff performance reviews
• Coach and mentor employees to improve performance

Policies, Processes & Procedures
• Recommend improvements (from the technology perspective) to policies and directs the implementation of procedures and controls covering all relevant areas of so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective output.

Reporting
• Prepare timely and accurate reports of the managed initiatives in order to provide clarity on the status of their delivery to meet programs requirements, policies, and standards

Other Assignments
• Perform other related duties or assignments as directed

Salary:
SAR 32,000 to 36,000 per month inclusive of fixed allowances.

Requirements

• Bachelor’s degree in computer engineering/science, or a related field from a reputable university , 5-7 years of relevant experience in managing critical IT systems, online platforms, apps, for highly visible projects/services
• Experience supporting similar organization through the start-up phase, delivering results under pressure and tight deadlines

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.