ITSM HP Service Manager Administrator

Job description / Role

- Install, configure, and upgrade HP Service Manager (HPSM).
- Manage user access, roles, and permissions.
- Perform system health checks and routine maintenance.
- Configure Service Manager modules (Incident, Change, Problem, Service Request, etc.).
- Customize forms, workflows, business rules, and notifications.
- Develop and maintain Service Level Agreements (SLAs) and automation rules.
- Integrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).
- Develop scripts using JavaScript, RAD, and Connect-It.
- Manage Web Services (REST/SOAP) integrations.
- Monitor application performance and optimize database queries.
- Troubleshoot system issues and apply fixes or patches.

- Work with infrastructure teams for server and database tuning.
- Implement role-based access controls (RBAC) and security best practices.
- Ensure compliance with IT policies, audits, and industry standards.
- Apply patches and updates to fix vulnerabilities.
- Provide technical support for end-users and service desk teams.
- Conduct training sessions for IT teams on HPSM features and best practices.
- Document procedures, configurations, and troubleshooting guides.
- Develop and maintain reports using HPSM reporting tools and dashboards.
- Analyze trends in incidents, problems, and changes for process improvements.
- Generate compliance and performance reports for management.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.