Job closed
Ref: LP085-1102
Job description / Role
• Maintain the integrity and manage day-to-day operations of the Saudi Arabia Nationwide Network within the Region.
• Supervision of all Western Sector Regional Control Centre (RCC) assigned staff in order to provide the highest quality of service to the SANG in accordance with the Scope of Services contractual agreement.
• Ensure that detailed incident escalation procedures are adhered to in every respect, and that any inter-regional working/cooperative actions are expedited in accordance with processes and procedures.
• To ensure that the RCC contributes to the achievement of Key Performance Indicators (KPIs) and corporate performance objectives, meets or exceeds stakeholder expectations and provides the highest possible standards of IT Service Management.
• To provide effective strategic and tactical management of incidents and Service Requests, including allocation of physical, human and infrastructure resources, for the purpose of delivering the most efficient, effective and stakeholder focused outcomes within the agreed Service Level Agreements.
• To serve as a IT Service Management Champion within the Western Sector.
Requirements
English Nationals Only
ESSENTIAL:
• Must be fluent in spoken and written English to a high standard.
• ITIL Foundation Certification.
• ITIL Intermediate Service Operations Certification.
• BSc/BEng with experience in a management position in a multi-disciplined operational telecommunications environment, or 7 years experience in an equivalent practical telecommunications related field.
• Or HND/HNC, with 7 years experience in a management position in a multi-disciplined operational telecommunications environment.
• Proven practical experience of management in a multi-disciplined, operational telecommunications environment.
• Proven experience of managing Internet Protocol (IP) systems and working in an IT Service Management (ITIL) environment.
• Must be capable and competent in the use of Microsoft Office suite software.
• Must possess a valid driving license from the country of origin and/or a valid KSA driving license.
DESIRABLE:
• Management of a Network Operations Centre or similar.
• Operational network experience in the Defense Sector.
• Experience of living or working in the Middle East.
• CCNP/CCNA qualifications.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.