Key Accounts/Customer Service

Freight Systems

Saudi Arabia

Ref: HP171-43

Job description / Role

Employment: Full Time

• Deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer.
• Focus on the customer and answer enquires efficiently and within the stated guidelines.
• Proactively dealing with customer complaints and queries, ensuring assistance through to resolution.
• Upselling and handling new accounts as well as existing accounts.
• Handle key accounts and ensure all requirements are fulfilled.
• Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up.
• Act as the link between the customer and various departments to ensure efficient levels of service.
• Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Assisting management with any assigned special projects and providing backup to the team manager when required.
• Provide daily updates to the customer with regards to their pending shipments.

Requirements

• Bachelor’s Degree in Business
• At least 2 years of sales experience in the region
• Must be fluent in English. Knowledge of Arabic/ Hindi is preferred
• Strong communication skills
• Well versed with MS Office
• Self-motivated

About the Company

We're an International Freight Forwarding Company offering a multitude of services to meet your business needs. We believe in delivering logistical services on time. That's why customers in over 30 countries around the world rely on our expertise to manage their day to day logistic needs.

Established in 1988, we started out with a vision to deliver exceptional customer value with a zeal for service. This vision has helped us evolve and expand the business over the last 25 years. We have offices located in all the key markets across the world and enjoy a network of exclusive partnerships in every major city, port and hub. Our global presence ensures that our customers enjoy a seamless service experience everywhere, every time and in every country.

Our extensive portfolio of services, rapidly increasing geographical coverage and systematic operations have helped us establish ourselves as one of the leading International Freight Forwarders in the world.

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