KFAA Service Delivery Manager - Saudi National

BAE Systems Saudi Arabia

Saudi Arabia

Ref: HP915-28

Job description / Role

Employment: Full Time

Would you like to be part of the IT Support Service Team. We currently have a vacancy for a KFAA Service Delivery Manager at our site in Riyadh.

An opportunity to work in a fast-moving and challenging support role, bringing ITIL best-practice into an existing, growing IT support organization.

The successful candidate will work within an organization that will present opportunities for additional training and career progression within BAE Systems Saudi Arabia.

Your main responsibilities as a KFAA Service Delivery Manager:
- The LOA3 KFAA Service Manager (KFAA SM) shall be responsible for the management of the operational aspects of the LOA3 IT Programmer at KFAA Riyadh
- The KFAA SM shall drive continuous improvement into the IT Support service through development, adoption and rigorous application of ITIL processes and reporting mechanisms
- The KFAA SM will support the LOA3 IT Programme Manager in managing the operational support elements of the LOA3 IT CAM
- This role will require an individual who is required to work within a challenging environment and take the initiative to improve the delivery of IT support to the LOA3 contract

Requirements

- The KFAA SM shall have a minimum of 6 years IT Management experience, with a significant proportion of this in an IT operations role.
- The KFAA SM shall have experience of working in an environment using virtualized services.
- Has achieved SFIA level 3 proficiency in any development or service provision skill, with an emphasis on measurement and analysis.
- Ideally educated to bachelor degree level or holds a relevant professional qualification.
- Understands standard contracting procedures within own organization and has some experience in the development and negotiation of an SLA

Desirable:
- Has sound commercial, organizational, time management and staff management skills.
- Has a disciplined and analytical approach to complex issues. Demonstrates the ability to work with initiative, creativity and flexibility.
- Pays attention to detail and has good interpersonal skills.

What we’re looking for in you?
Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing, and can present complex technical information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives.

About the Company

BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we�ve invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to develop the Saudi defence industry as well as developing a skilled and highly productive workforce.

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