Knowledge Transfer Manager

Serco

Riyadh, Saudi Arabia

Posted
Ref: LP119-994

Job description / Role

Take pride in what you do

Knowledge Transfer Manager: Success Profile

Based on the specific requirement of the role

Key accountabilities

- Successful delivery of departmental deliverables to quality, time and budget.
- Building long-term relationships with the Client, its partners and KSA government entities.
- Supporting the growth of the Serco reputation for operational excellence within KSA.
- Co-ordinate, contribute and drive the Enablement department in the implementation of O&M standards and practices across KSA government Entities, with responsibilities that include:
- Prepare operating procedures across organization, processes and systems that transform the Client's O&M knowledge capability into a functioning O&M Management Office (OMMO).
- Assist the formation and operationalization across government Entity OMMO's by providing guidance and technical expertise.
- Ensure adoption of the National O&M Manual standards and assist in the monitoring of compliance and performance
- Develop the communication, change management and training programmes that facilitate ongoing implementation success

This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team.

Essential technical and professional skills, knowledge and qualifications

Technical and Professional Skills

- Minimum 20 years' experience of major government and /or semi-government international O&M or facility/ asset management programs and projects, including proven excellence in direct project leadership role.
- 5 years minimum experience in leading multi-disciplined O&M transformation programmes.
- 5 years expertise in the development and implementation of O&M best practice standards, processes and systems.
- Demonstrated experience in effective communication planning.

Knowledge

- An existing network within KSA is desirable
- Knowledge of both international and local (UAE) statutory and legislated requirements in governing large projects.
- Knowledge of international change management best practice, preferably in multiple sectors.
- A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract and beyond.
- Exceptional communication and interpersonal skills at an individual and team level.
- Demonstrable subject matter expertise (and where appropriate accreditation) across multiple aspects of O&M.

Key purpose

The Client has a royal mandate to ensure effective O&M across all government sectors within KSA. The key purpose of the Enablement Director is to support the delivery of the contract that will provide the Client and its government stakeholders with the blue-print for operational standards, procedures and systems, and the means with which to successfully implement and monitor them.

Reason for role

Serco was established in the Middle East in 1947 and the business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £324.8mn in 2016. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic in Abu Dhabi, MELABS and Dubai Airports FM in Dubai and Serco Saudi Services in KSA are key Integrated Services contracts.

In line with the wider group strategy, the contract will be the key catalyst in growing Serco's reputation for O&M excellence in existing and new business sectors across the Kingdom. The Enablement Director role is to support the delivery of the contractual obligations, by ensuring the successful implementation and continued use of the new 'World-Class' O&M standards, procedures and systems across KSA government Entities.

Structure and reporting relationship

An adaptability to complex reporting lines is required for the role. Upper management reporting lines have yet to be finalised, but is likely to include:

- Functional reporting to the Serco Contract Lead, the Technical O&M Director
- Operational reporting to the Client's partner Consultancy who are accountable for the implementation success

The role has management and functional responsibility for a team established in Riyadh.

Based on the specific requirement of the role

Key accountabilities:

- Successful delivery of departmental deliverables to quality, time and budget.
- Building long-term relationships with the Client, its partners and KSA government entities.
- Supporting the growth of the Serco reputation for operational excellence within KSA.
- Coordinate, contribute and drive the Enablement department in the implementation of O&M standards and practices across KSA government Entities, with responsibilities that include:
- Prepare operating procedures across organization, processes and systems that transform the Client's O&M knowledge capability into a functioning O&M Management Office (OMMO).
- Assist the formation and operationalization across government Entity OMMO's by providing guidance and technical expertise.
- Ensure adoption of the National O&M Manual standards and assist in the monitoring of compliance and performance
- Develop the communication, change management and training programmes that facilitate ongoing implementation success

This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team.

Essential technical and professional skills, knowledge and qualifications:

Technical and Professional Skills:

- Minimum 20 years' experience of major government and /or semi-government international O&M or facility/ asset management programs and projects, including proven excellence in direct project leadership role.
- 5 years minimum experience in leading multi-disciplined O&M transformation programmes.
- 5 years expertise in the development and implementation of O&M best practice standards, processes and systems.
- Demonstrated experience in effective communication planning.

Requirements

Knowledge:

- An existing network within KSA is desirable
- Knowledge of both international and local (UAE) statutory and legislated requirements in governing large projects.
- Knowledge of international change management best practice, preferably in multiple sectors.
- A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract and beyond.
- Exceptional communication and interpersonal skills at an individual and team level.
- Demonstrable subject matter expertise (and where appropriate accreditation) across multiple aspects of O&M.

Qualifications:

- Bachelor of Science / Engineering in engineering discipline from an accredited university. Post-graduate degree preferred

Any other role specific leadership attributes:

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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