Job closed
Ref: RP714-6159
Job description / Role
Provide a consistent customer and staff satisfaction by providing neat and clean laundry service in accordance with the standard of MH&R all jobs should be carried out in an efficient , prompt , courteous trouble free and proactive way and in line with departmental guidelines and MH&R service concepts and core values
Metrics Key responsibilities
- Maintains work-effective communication within the laundry and housekeeping department
- Handles hotels and guest property carefully and honestly
- Prepares and finishes all hotel linen in accordance with departmental standards.
- Ensures that all terry items are folded in the prescribed manner.
- To provide consistently excellent standard of service in marking, sorting, and packing of guest and staff laundry.
- To check the number of pieces on the list given, the room or invoice number when is out side laundry.
- Check the marking machine and ribbon.
- Start to mark cloths, make sure to mark one bag first, before opening the second one.
- Mark every item from the bag with the same number.
- Shirt should be marked in the collar, underwear inside the waist band.
- Report to the laundry supervisor for any finding or missing pieces, spoiled garments that he noticed it before or after cleaning.
- Reports unusual circumstances to housekeeping manager.
- Reports maintenance requests and replacement orders.
- Assists guests and other departments when required
- Attends to guests needs and requests courteously and efficiently.
Requirements
Staff management
- Comply with hotel rules and regulations and provisions contained in the employment hand book
- Comply with company grooming standard
- Comply with time and attendance policies
- Actively participate in training and development programs and maximise opportunities for self development
Customer service
Demonstrate service attribute in accordance with industry expectations and company standards includes:
- Being attentive to guests
- Accurately and promptly fulfilling guests requests
- Anticipate guests needs
- Maintain a high level of knowledge which affects the guess experience
- demonstrating a service attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the hotel industry and extended these service attributes to all internal customers
Health , safety and security
- Familiarise yourself with emergency and evacuation procedures
- Ensure all security incidents , accidents , and near misses are always logged in a timely manner and brought to the attention of the Line Manager
General
- Comply with the company's corporates code of conduct
- Familiarize yourself with the company values and model desired behaviors
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.