Ref: RP566-371

Job description / Role

Employment: Full Time

Burj Rafal Hotel Kempinski

Burj Rafal Hotel Kempinski blends the Arabian values of hospitality and warmth with Kempinski management expertise and our remarkable European flair to bring you 349 rooms and suites with inspired, tasteful and stylish modern Najdi architecture.

A peaceful oasis amidst a dynamic city, the hotel offers a wide range of outstanding services. These begin with an exquisite variety of dining experiences in exceptional restaurants, and go on to include exclusively distinguished lounges, a classic European spa, a barber shop, fitness centre and two separate swimming pools for men and women.

Laundry Manager

The incumbent in the position is responsible for managing the laundry department in order to meet hotel business requirements with efficiency and effectiveness whilst ensuring the highest quality of laundry services. This department includes the following sections: laundry, linen and uniform. The laundry section provides services to hotel guests, valet shop customers, in addition to servicing the hotel complex operational Laundry needs.

key Responsibilities:

- Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements whilst ensuring the highest quality of services
- Supervise Laundry operations such as cleaning and maintain all Linen and Uniforms whilst ensuring satisfaction of all customers internal and external, timely and defect free
- Select, train, develop,schedule and manage the performance of direct and indirect subordinate to ensure the efficient running of Laundry operations.
- Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the Kempinski quality standards and take corrective actions when necessary
- Verify the laundry equipment on a regular basis to ensure proper functioning
- Identify the Laundry Department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training
- Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget
- Prepare and organize the quarterly linen inventory, write a report and ensure replacement which is necessary
- Prepare the yearly budget for the valet shop/ hotel guest laundry, monitor its expenses and strive to increase its revenue
- Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction
- Assist in the preparation of the annual laundry budget and manning guide and manage within the budget guidelines without effects on the quality of laundry services
- Keep abreast of all new equipments and new cleaning products and evaluate their quality

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Requirements

Desired Skills & qualifications :

- Eligible for a working permit in country of hir
- 3 to 5 years experience in a laundry management position Preferably in a four or five star hotel
- Equivalent of a College Diploma in any related field such as Administration or Hotel Management
- Ability to work and communicate in a multinational environment
- English Language - written and oral skills

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

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