Manager Business Application Operation

Job description / Role

Description

Qiddiya Investment Company is seeking a strategic and results-driven Manager - Business Applications Operations to lead our business applications team. In this vital role, you will be responsible for overseeing the operational performance of business applications, ensuring they align with our goals and deliver value to the organization.

Your leadership will foster innovation, enhance user experience, and ensure that all business applications operate at peak efficiency.

Key responsibilities

• Ensure the continuous availability, performance, and reliability of all critical business applications.
• Lead, mentor, and manage internal application support teams and external vendors to meet operational SLAs and KPIs.
• Serve as the escalation point for complex application-related incidents and problems, driving timely resolution.
• Oversee system upgrades, patches, and enhancements, ensuring thorough testing (UAT) and minimal business disruption.
• Collaborate with business units to understand operational requirements and align application functionalities accordingly.
• Ensure business applications are scalable and capable of supporting organizational growth, seasonal peaks, and new service launches.
• Drive continuous improvement initiatives for business applications to enhance user experience, efficiency, and performance.
• Establish and maintain application lifecycle management processes, including governance, risk management, and compliance alignment.
• Monitor application performance metrics and proactively address potential issues.
• Manage budgets related to business applications operations, including licensing, support agreements, and resource allocation.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field; a Master's degree is preferred.
• 5+ years of experience in managing business applications, with at least 2 years in a leadership or supervisory role.
• Strong understanding of business application operations, lifecycle management, and IT service management practices.
• ITIL certification.

Benefits

Comprehensive benefits package.