Manager - Business Management

Job description / Role

The role holder is responsible for leading GTRF Business Management functions comprising of GTRF Development & Control (DCU) & Governance covering below details functional areas.
Technology & Process Improvement
1. Monitor and proposing corrective measures for the customer complaints (internal/external).
2. Monitor digital transaction flows and GTRF overall performance.
3. Contribute effectively to post-integration related requirements/initiatives
4. Observe possible improvements with the digital initiatives and provide recommendations to the Head of GTRF- Business Management for implementation.
5. Coordinate with Product team for the implementation of new digital initiatives/systems.
6. Maintain remote working environment for employees and clients’ adhering to health & safety protocols, and as part of digitization and business continuity initiatives.

Optimization
1. Contribute to the development of GTRF strategy and annual plans, monitor execution and update regularly.
2. Attend periodic SLA meetings.
3. Conduct regular discussions with internal stakeholders.
4. Refer if any observations on global & local market changes to product team.
5. Maintain close contacts with the Group GTRF for any update and apply best practices with Bank GTRF-Services.
6. Provide inputs for monthly/quarterly/semiannual and annual newsletter/insights on GTRF. initiatives/achievements which to be shared with GTRF MT.
7. Ensure employee & customer health & safety in line with bank’s and regulatory guidelines.
8. Monitor group level developments related to GTRF and recommend to apply as appropriate for Bank GTRF
9. Ensure celebrating GTRF success.

People Management & Development
1. Organize necessary knowledge improvement sessions using the resources within the GTRF team, L&D/HR and external resources and Contribute to awareness sessions on operational aspects for GTRF teams.
2. Monitor and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department.
3. Organize employee performance rewards & recognition scheme, and entertainment activities.
4. Encourage employee ideas, assess, decide and motivate.
5. Encourage and promote the Bank new culture and values.

Risk & Control
1. Collaborate and work together with GTRF internal stakeholders as well as Compliance, Legal, ORIC, WMR etc...
2. Develop team awareness on operational incidents and implement mitigation plans.
3. Regular review of existing processes and provide recommendations to Head of GTRF- Business Management for maintenance & improvements.
4. Ensure all operational guidelines are updated, circulated and attend immediately for any reported violations to apply necessary corrective measures.
5. Ensure all reported/referred findings are attended & closed promptly whether through Helios or directly.
6. Governs implementation of GTRF policies and processes (operational, regulatory, financial, informational, reputational and audit risks) and provide feedback on the referred FIM’s / BRCC and workflow updates.
7. Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and take corrective action based on audit findings.
8. Vetting the non-standard LG & D/C texts and structure transactions.

1. Banking qualification with work experience - A Banking degree/diploma or equivalent course from a known university/college along with a minimum of 5-10 years of subject experience in a Financial organization.
2. Knowledge of Trade Services - By having worked for at least 5-10 years in the Trade Services domain, out of which at least 5 years must be at an executive level.
3. Ability to display and drive ownership for achieving business objectives by leading the delivery of high-quality work through effective planning and efficient processes - By working for a large organization for not less than 5-10 years in a managerial position where the role holder successfully envisioned and led the implementation of new and effective initiatives.
4. Ability to collaborate and communicate effectively - By working in an environment which required significant interaction within and outside the function e.g. other function teams, external customers
5. Ability to interact with internal and external customers in a multi-cultural environment - By working in a corporate with multicultural environment which required interaction with a diverse group of internal and external customers.
6. Ability to negotiate successfully with internal and external parties - By having past experience in a role which involved significant amount of negotiation abilities.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.