Manager - Customer Projects - Telecommunications

Michael Page

Riyadh, Saudi Arabia

Posted
Ref: HP350-4623

Job description / Role

Employment: Full Time

To support the project managers in delivering the deliverables as per the agreed up on project plan and deal with the customers directly to overcome any obstacle.

Description

Manager - Customer Projects - Telecommunications - Riyadh

- Conduct services agreement reviews with customers and manage service Delivery, quality management, processing, invoice querying in line with expectations/KPI's set.
- Improve and implement new processes and work instructions to ensure a first class level of customer service
- Organise commercial back office tasks to ensure that the customer is well managed in line with expectations
- Build client relationships by acting as the interface between the key stakeholders in TAWAL and in the client side.
- Troubleshoot and collate internal resources to resolve any specific customer related issues.
- Manage change requests and escalate commercial issues as appropriate to the leadership team.
- Continually review project delivery processes to ensure that client's service and delivery expectations are met alongside any specific contractual requirements.
- Work closely with business areas to ensure that all internal systems are always up to date and accurately reflects the businesses position

Job Offer

- Excellent opportunity with competitive package for a Manager to come in to support the project managers in delivering the deliverables as per the agreed up on project plan and deal with the customers directly to overcome any obstacle.

Requirements

Minimum Qualifications

- BA Degree - ideally Telco or equivalent

Minimum Experience

- 8 years of experience in relevant fields

Functional Expertise (Knowledge, Skills & Abilities)

- Conflict resolution
- Client relationship
- Problem solving
- Project management

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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