Manager Data And Analytics

Job description / Role

Job purpose

The Sales & Leasing Performance Unit (PU) is responsible for defining, governing and enabling best-practice sales & leasing standards across Qiddiya. The unit supports sales & leasing operations by developing and managing policies, procedures, standardized documents, templates, tools and performance frameworks that ensure consistency and scalability across asset classes. It oversees sales & leasing capability development through structured training frameworks and an online sales & leasing training academy and governs the sales & leasing customer journey in alignment with CRM, digital sales tools, experience center requirements and operational readiness. The PU also provides market intelligence, benchmarking and performance insights to drive informed decision-making and continuous improvement within sales & leasing.

The manager – data & analytics is responsible for governing, developing and enabling sales & leasing performance insights across Qiddiya. Operating within the Business Excellence, the role provides data-driven intelligence that supports performance monitoring, quality assurance, continuous improvement and strategic decision-making across sales & leasing asset classes (residential, retail, office and land).

The role ensures that sales & leasing performance data, dashboards and insights are accurate, consistent, decision-oriented and aligned with approved performance frameworks, standards and governance models.

Role description

Core accountabilities

Sales & Leasing BI strategy & governance:
Define and govern the sales & leasing business intelligence strategy in alignment with Business Excellence and Performance Excellence frameworks.
Establish data governance standards for sales & leasing performance data, ensuring consistency, accuracy, integrity and traceability.
Act as the central authority for sales & leasing performance metrics, definitions and reporting logic.

Performance reporting & dashboards:
Design, develop and maintain sales & leasing dashboards, scorecards and performance reports across asset classes.
Ensure reporting aligns with approved sales & leasing KPIs, performance frameworks and leadership reporting requirements.
Provide timely and actionable performance insights to sales & leasing and Business Excellence leadership.

Performance analytics & insight generation:
Analyze sales & leasing performance data to identify trends, risks, gaps and improvement opportunities.
Support Performance Excellence with analytical inputs for QA/QC, mystery shopper analysis, RCA and continuous improvement initiatives.
Translate complex data into clear insights and recommendations to support decision-making.

Data enablement & integration:
Work closely with CRM, digital sales tools, operations and IT teams to ensure reliable sales & leasing data integration and availability.
Support the evolution of sales & leasing analytics capabilities, including automation and advanced analytics where applicable.
Ensure alignment between system-generated data and approved performance reporting standards.

Stakeholder collaboration:
Partner with Performance Excellence, VoC, Training & Capability, CX and sales & leasing operations teams to ensure performance insights are contextualized and actionable.
Support leadership presentations, performance reviews and governance forums with data-driven insights.

Continuous improvement & capability development:
Continuously enhance sales & leasing BI processes, tools and reporting efficiency.
Promote data literacy and insight-driven decision-making within the Sales & Leasing Performance Unit.

Requirements

Knowledge, qualifications & skills required

Essential (must have to perform the role)

• Bachelor’s degree in data analytics, business intelligence, information systems, statistics, or a related discipline.
• Minimum of 6 years of experience in business intelligence, analytics, or performance reporting roles, with at least 2 years in a managerial or lead capacity.
• Strong experience designing dashboards, scorecards and performance reporting solutions.
• Proficiency with data visualization and BI tools (e.g., Power BI or equivalent).
• Strong analytical, problem-solving and stakeholder engagement skills.

Desirable (advantageous)

• Master’s degree in data analytics, business administration, or a related field.
• Experience supporting sales, leasing, real estate, or customer-facing operational environments.
• Exposure to performance management, QA, or continuous improvement environments.
• Arabic language capability (written and spoken).