Manager - UX Writer

Job description / Role

Job description

The role focuses on crafting clear, concise, and user-friendly copy within digital products to enhance user experiences. This role typically involves working closely with designers, product managers, and developers to create microcopy, content flows, and messaging that help guide users through interfaces smoothly, ensuring that users not only understand how to interact with a product but also feel confident doing so.

Responsibilities

• Enable high-quality user experience by crafting copy that meaningfully connects with consumers and guides them through each step of their journey.
• Work with a team of UX researchers, designers, developers, and the wider business at each stage of design, bringing ideas to life from drafts through prototypes to final copy.
• Define content strategy for a given product and write clear and concise content across multiple touch points, including product names, labels and navigational elements, tutorials, user flows, and notifications.
• Deliver microcopy for functional interaction, writing for orientation, hierarchy, and clarity in information architecture, wireframes, and interface designs.
• Create copy usage guidelines, update and maintain them by documenting iterations.
• Help UX researchers to write clear questions for their remote surveys.
• Participate in user research and analyze data from various validations such as user research or A/B testing.
• Conduct user research to validate specific microcopy performance.
• Advocate the end user while making sure the business requirements are met.
• Continually research and define best practice for UI copy.
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental and unit activities and operations.

Qualifications

Preferred qualifications

• A tertiary level qualification from a recognized institution in communication or a relevant field.

Years and nature of experience

• Recommended 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated in UX copywriting for digital products, whether for websites, mobile apps, or software interfaces.
• Demonstrate a portfolio that showcases UX writing skills, producing copy of product experience that drives specific outcomes.
• Has passion for quality user-centered writing with great attention to detail.
• Knowledge of user-centered UX principles and practices.

Technical competencies

• Business requirement mapping
• Design thinking
• Digital literacy

Behavioral competencies

• Creative thinking
• Communication
• Problem solving
• Good time-management skills

About us

D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our vision: to reinvent finance through innovation and technology making it convenient, accessible, and fair to all.

About the team

Embarking on a thrilling journey with the D360 Bank products team thrusts you into the forefront of innovation, empowering you to shape the future of revolutionary digital banking. We explore the immense potential of technology to revolutionize traditional banking services. As a member of our esteemed team, you will be entrusted with the responsibility of overseeing the entire lifecycle of our products. This encompasses ideation, design, delivery, and maintenance, all while defining a compelling product vision. You will spearhead revenue generation across various product segments and be a driving force behind enhancing the customer experience.