Marketing Operation

Job description / Role

It's a test job please do not apply

About Us
Keeta, the international subsidiary of Meituan-the global delivery giant-is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. This year, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. Now, we've just launched in Brazil, through a pilot in Santos and São Vicente, with more destinations ahead.


What You'll Do1.Design and optimize the rider training system with key metrics-driven goals-new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refreshers courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

2.Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.

3.Organize and implement training roll-out plans. schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms.

What We Need From You
1. Design and optimize the rider training system with key metrics-driven goals-new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

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What Makes This Role Exciting
1. Design and optimize the rider training system with key metrics-driven goals-new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

2. Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.


Why Join Keeta
Power Global Delivery to Transform Communities: As the driving force behind Meituan's global expansion, Keeta is delivering more than just food and goods, but real impact too. We believe in growth that lifts everyone: our people, our partners, and the communities we serve. With deep insights into global markets and a commitment to local innovation, we're uniquely positioned to seize high-growth opportunities while helping people eat better and live better.


Break Through Borders, Grow Without Bounds: With Keeta's global reach, your potential has no borders. You'll navigate diverse markets and cultures, developing both a global mindset and local expertise. Every project challenges you to create solutions that resonate worldwide, taking the business and your career further than you could imagine.


Team Up to Outthink and Outdeliver: At Keeta, you'll work with a team that thrives on collaboration. We tackle challenges head-on, driven by a shared determination to deliver results. Open debate and bold ideas are encouraged-because great solutions emerge when perspectives converge. With teammates from over 40 countries, we outthink the expected and outdeliver the exceptional.

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About the Company

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better".

Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keeta continue to increase R&D investment and develop new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.