Ref: RP714-11197

Job description / Role

Employment: Full Time

Customer Relations
• Is focused on providing customer satisfaction at all times.
• Informs guests about how the Institute operates and is organized, and explains the treatment process and its benefits.
• Ensures guests are well looked after at all times while at the Institute.
• Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations.
• Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions.

Professional techniques / Production
• Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations.
• Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies.
• Respects standard massage treatment hygiene procedures.

Team management and cross-departmental responsibilities
• Escalates any customer complaints or problems to management.
• Takes part in meetings for the Health Club team and departmental meetings.

Management and administration
• Handles stock management and follow-up for the equipment and products used in treatments.
• Is responsible for organizing the cubicle.

Hygiene / Personal safety / Environment
• Respects hygiene, safety and environmental regulations.

Requirements

Education / Professional experience:
• Vocational qualification as a Massage Therapist.
• Previous experience in the sector brand hotel experience and GCC international brand.
• Has Arabic & English Language.

Skills / Qualities:
• Team spirit and sense of initiative.
• Guest oriented and service minded.
• Good presentation.
• Excellent speaking skills.
• Takes pride in keeping the workplace in order.
• Respect for Institute property and safety issues.
• Efficiency and speed.
• Good at providing feedback to management.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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