Merchandise Manager

Job description / Role

Job summary

We are seeking a dynamic and experienced merchandise manager to oversee the planning, coordination, and execution of all merchandising activities across a wide range of products. This role requires a strategic leader who can manage and align the efforts of the product & design, marketing, and warehouse/factory teams, while also taking full ownership of the online store's operations and performance.

The ideal candidate brings a blend of analytical, creative, and operational expertise to support product development, optimize inventory, increase sales, and elevate brand presence across digital and physical channels.

Key responsibilities

Merchandising strategy & execution

• Develop and implement merchandise strategies to support sales goals, seasonal trends, and market opportunities.
• Oversee the product lifecycle from concept to end-of-life, including assortment planning, pricing, and promotional planning.
• Monitor product performance, sell-through rates, and inventory levels to make data-driven decisions.

E-commerce & online store management

• Manage the online store, ensuring product listings, content, pricing, and promotions are accurate and optimized for user experience and conversions.
• Collaborate with IT or platform managers to troubleshoot technical issues and enhance site functionality.
• Analyze digital KPIs including traffic, conversion, average order value (AOV), and cart abandonment to optimize store performance.

Cross-departmental leadership

• Lead and coordinate the efforts of the product/design, marketing, and warehouse/factory departments to ensure alignment with merchandising goals.
• Guide the design team in aligning product development with trends and market demand.
• Work closely with the marketing team to ensure consistent brand messaging and campaign effectiveness.
• Coordinate with warehouse and factory teams to manage timelines, production capacity, and logistics.

Team & operational management

• Set goals, establish KPIs, and manage performance reviews for direct reports.
• Create efficient workflows and foster cross-functional collaboration.
• Ensure that merchandising practices support sustainability, quality control, and compliance standards.

Qualifications

• Bachelor's degree in merchandising, business, marketing, or a related field. MBA is a plus.
• 5+ years of experience in merchandising, with a strong background in multi-category product management.
• Proven leadership experience managing cross-functional teams.
• Experience running an online store (e.g., Shopify, Magento, WooCommerce) and using relevant e-commerce tools and analytics platforms.
• Strong analytical and strategic thinking skills.
• Excellent communication and organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Preferred skills

• Familiarity with supply chain and production management.
• Proficiency in tools like Excel, Google Analytics, Shopify Admin, and project management platforms (e.g., Asana, Trello).
• Knowledge of consumer trends and digital marketing best practices.

About the Company

The Professionals is a Saudi leading Consulting firm that was established in 2015 in Riyadh, Saudi Arabia.

Since 2015 until now, we’ve become a successful partner in delivering unique consulting services to our partners who operate in different industries and sectors.

We always combine our service offerings by adopting global best practices with local in-depth understanding and delivering it with a passion to exceed our partners’ expectations to achieve their business objectives.