MS Delivery Manager

Job description / Role

• Insuring smooth operations and maintenance
• Incident management and problem management.
• Insuring smooth tariff management and performing changes in the system for new services and enhancing existing services.
• Make sure all opened faults, technical queries and emergencies are responded, restored, and resolved.
• Secure the needed work environment for the teams to prevent any productivity degradation.
• Responsible for managing, coaching and driving the teams to achieve KPIs.
• Preparing needed reports and presentations for management and customer review on regular/on demand basis.
• Participating/driving conference calls and meetings, action plans

Skills and competencies
• General Competence
• Fluent in written and spoken English
• Fluent in Arabic (native)
• Able to work independently and with team.
• Open approach to solving problems and dealing with new proposals.
• A thorough and methodical approach to work.
• High degree of analytical and investigative abilities.

Requirements

• High experience on IN and charging system (Siemens (at)vantage)/NSN (select and charge(at)once)/Ericsson (CS5)).
• Technical assistance for new IN implementation and integration with another NE.
• Support in the Acceptance (ATP) tests for New Ericsson IN Platform (SDP, CCN, OCC, EMM and VS).
• Building new offers using Offer Manager (NSN IN) and RMA (E/// Rating Manager) Administration GUIs.
• Hands on UNIX/ORACLE/SHELL scripting.

Education and experience
• Bachelor of Computer Science and Information Systems
• 12 years in operation and maintenance of Intelligent Network and customer added Value Services in many positions (operator/vendor/Engineer/TL/Manager)

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.