Mystery Shopper

Job description / Role

This is a part-time, on-site role for a Mystery Shopper located in Hail, Saudi Arabia . The Mystery Shopper will be responsible for visiting retail locations mostly in the automotive sector, evaluating the quality of customer service, and providing detailed feedback on their experiences. Day-to-day tasks include posing as regular customers, taking notes on various service aspects, completing detailed reports based on visits, and providing insights to help organizations improve their customer service practices.

- Strong attention to detail and observational skills.
- Ability to follow guidelines and instructions carefully to gather accurate information.
- Reliable, honest, and able to work independently with minimal supervision.
- Age between 21 to 55
- Arab speaker
- KSA Driving License is must and preferably own a car (not company's car or rental car)
- Both gender can apply

About the Company

At CustomeX, the Customer Experience is everything.

Your customers are your most important asset, and measuring and improving their experience is vital. One of the tools in improving that experience is assessing your employee\'s performance, and that is where Customex comes in.

CustomeX offers your organisation innovative methods and strategies for creating the very best client experiences. We measure performance and client experience, and then give you the means to improve.

Our company was founded in 2011 by a group of like-minded Middle Eastern professionals who share a passion for improving customer experience standards. Since then, we have helped a range of companies find ways to enhance their services and increase customer satisfaction, delight and loyalty.