Night Manager

Job description / Role

Company description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort with 361 rooms, eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards in sustainable development, positioned on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job description

The position

Reporting to the assistant front office manager, the night manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The night manager will be responsible for the entire hotel and act on behalf of the general manager during this time frame.

Grooming

Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times.

Key roles and responsibilities

• Ensures that all front office standard operating policies and procedures are adhered to
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the front office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the company's health and safety policies to ensure a safe work environment and is knowledgeable of all safety and emergency procedures
• Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis

Qualifications

Personal attributes

• Motivator and proactive
• Team player
• Positive attitude and well-spoken
• People person
• Result driven
• Open-minded
• Display initiative
• Organized
• Commitment to professional values
• Thinking out of the box

Qualifications

• Proven ability to guide and coach team members
• An operational knowledge and proficiency in front office systems and Microsoft Office suite (Word, Excel, PowerPoint)
• Excellent leadership, written/verbal communication and interpersonal skills
• Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals
• Strong guest service orientation and training skills background required
• Able to balance a variety of conflicting priorities while considering all aspects of the job i.e., financial, operational, human resources
• A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or diploma in hospitality management is an asset

Experience

• Minimum 2 years' previous management experience in front office operations in luxury hotel

The key responsibilities are illustrated in this job description, but it is not an exhaustive list of all tasks that may be allocated by your reporting manager and are subject to change as needed.

Additional information

• Understanding of ultra-luxury guest expectations and brand alignment
• Experience in project coordination, scheduling, and document control during pre-opening stages
• Experience in pre-opening is a must
• A proactive, anticipatory approach with a strong sense of ownership and accountability
• Impeccable grooming and personal presentation aligned with luxury standards

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.