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Job description / Role

NOC Manager - Saudi

- Design and evaluate quarterly PBC (Personal Business Commitment) with FO manager and BO manager.
- Organize daily NOC operation meeting
- Attend Weekly OPS meeting and other meetings if needed
- Audit weekly OPS report and prepare a perfect work flow
- Escalate to XX OPS manager to coordinate with vendor 3rd Line and 3rd party
- Follow and update the network critical issues to Project Director, XX OPS Manager according to SLA table
- Escalate to XX OPS manager to coordinate with vendor 3rd Line and 3rd party
- Follow and update the network critical issues to Project Director, XX OPS Manager according to SLA table
- Attend CR meeting and audit CR
- Audit Large-scale data configuration change
- Audit draw contingency plan for holiday and grand event
- Audit spare parts status trace
- Audit the work load, ability and quality of NOC members
- Escalate to Project Director about NOC human resource problem
- Provide operation, maintenance & development solutions for performance improvement
- Monitor and control the network modification plan (include but not limited to upgrade, expansion and cutover, Transmission internally and externally)
- Monitor and control the work orders flow between HUAWEI and Mobinil to make sure the plan is on schedule and in accordance with HUAWEI standards and quality.
- Solve all (technical - non technical) the problems that may be raised and affect the whole network service.
- Supervise the feedback mechanism to control the plan goals and target.
- Supervise the KPI and report the required corrective actions to maintain the output within the approved margins
- Prepare the status report of the network maintenance report for high level customer.
- Evaluate Preventive Maintenance documentation for the customers’ network and the results of the PM carried out.
- Generate weekly reports for tasks carried out
- To analyze the regular system report and identify the system problem and take necessary optimized action and then monitor the result of action for further system improvement.
- Provide training to the team and customers.

Requirements

Experience:

- More than 6 years of relevant working experience
- Excellent knowledge in GSM, 3G and IP
- Excellent knowledge in Transmission: Microwave, Optical, Leased Lines
- Excellent knowledge in VAS Elements; SMS, MMS, MTV, WAP and etc.
- Excellent Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP).
- Excellent knowledge of network topology, traffic handling capabilities and traffic characteristics.
- Excellent knowledge of network performance / configuration parameters and their interpretation and use.
- Network service / performance focused.
- Excellent knowledge about network operation processes and interfaces.
- Excellent knowledge of network implementation / integration processes

Education:

- Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science

About the Company

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.

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